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Forum Discussion
Cannot get internet connection through my modem
I have all white lights on included button of my modem stay on. Cannot get internet connection through my modem. I had done a factory rest but nothing, try to reboot everything but same problem. I believe there is something wrong with my modem Orbi CBR750
1 Reply
Have you contacted the ISP to ensure it's correctly associated with there services?
Please post a copy and paste of the modems connection status page and event log page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
