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Forum Discussion

skyward1's avatar
skyward1
Apprentice
Jan 18, 2020

Cannot sync Orbi RBS50Y outdoor satellite to new Orbi RBR850 router.

Hello Community,   I am copying my post here, that I subbmitted to Netgear support, but have not received any reply.  Thank you for your assistance!   <copied text> I spoke with a woman in tech ...
ttnoewoc's avatar
ttnoewoc
Star
May 18, 2020

To make matters worse:

  1. The current firmware showing in the UI for auto-update for RBR850 is: V3.2.10.11
  2. On the website however, they have a new version: V3.2.11.2
  3. However, the RBR850 will not auto update it. 
  4. I did manually update it, but it didnt fix this problem.

Now for the Outdoor Satellite:

  1. There IS a new Firmware for that device showing on the website, RBS50Y Firmware Version 2.5.2.104 (Orbi Mode)
  2. However, there is no way to update it unless you are successfully synced with the main router. There is no external port or any other way to connect to it in Orbi Mode
  3. If you try to connect to in extender mode, it will only let you update the Extender Mode firmware

I upgrade form Linksys Velop almost exclusively because Netgear offered the outdoor extras, so I am now stuck having to return a few thousand dollars worth of new equipment. I will now go back to my Linksys system which has not given me ONE problem ever, which I was going to give to my neighbor.

 

 

 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 18, 2020

NG hasn't made any of the Orbi AC satellites forward compatible with Orbi AX. So you'll have to wait for NG to put this into effect. We have no idea if or when that will happen. For RBS50 units, they can be connected via ethernet only. I would have make sure first weather or not the RBSY was compatible with Orbi AX before buying an Orbi AX system. Would have saved you time and money. 

 

Good Luck. 

ttnoewoc wrote:

To make matters worse:

  1. The current firmware showing in the UI for auto-update for RBR850 is: V3.2.10.11
  2. On the website however, they have a new version: V3.2.11.2
  3. However, the RBR850 will not auto update it. 
  4. I did manually update it, but it didnt fix this problem.

Now for the Outdoor Satellite:

  1. There IS a new Firmware for that device showing on the website, RBS50Y Firmware Version 2.5.2.104 (Orbi Mode)
  2. However, there is no way to update it unless you are successfully synced with the main router. There is no external port or any other way to connect to it in Orbi Mode
  3. If you try to connect to in extender mode, it will only let you update the Extender Mode firmware

I upgrade form Linksys Velop almost exclusively because Netgear offered the outdoor extras, so I am now stuck having to return a few thousand dollars worth of new equipment. I will now go back to my Linksys system which has not given me ONE problem ever, which I was going to give to my neighbor.