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Forum Discussion
Cannot sync Orbi RBS50Y outdoor satellite to new Orbi RBR850 router.
Hello Community, I am copying my post here, that I subbmitted to Netgear support, but have not received any reply. Thank you for your assistance! <copied text> I spoke with a woman in tech ...
RBS50Yv2 has no Ethernet Port
There is NOTHING on the product pages anywhere for RBS50Yv2 that tells you it is not compatible with new Orbi Routers. So while its a nice suggestion to have done my research, how much research should I have done?
The current data sheet says:
What Do I Need for Orbi Mesh Extender to Work?
• Any WiFi router or Orbi Router/
Orbi WiFi System
• High-speed Internet connection
In fact, tier one support spent TWO hours with me on the phone trying to make it work before the gave up and told me the next day that they are not compatible, so it isnt' widely known even inside NG.
It's been mentioned in the forums that Orbi AC RBS are not compatbile with Orbi AX. I wish NG support could have and should have known this. Sorry for that. Could have not wasted time and just let you know that there not compatible at this time.
RBSYs do not and will not have a ethernet port as this would compromise the weather and envrionment seal design of the RBSY for out door use.
If you need the RBSY to work, I would recommend not using the orbi AX system and revert to the Orbi AC system for compatibility. Again, we don't know if or when NG will make the Orbi AC satellites compatible. So until then either use the Orib AX system with out any Orbi AC RBS or return the Orbi AX system and revert to Orbi AC.
Good Luck.
Here is what support told me, from my support ticket:
Online Comment
2020-05-13 23:42:06
I spoke with agent today, and was informed that this Orbi outdoor satellite is not compatible with my new Orbi Router. I was informed that firmware update would be released to ensure compatibility. No timeline was given but was told it was likely a matter of weeks and not months. I will retained my product for a while to wait for this firmware update.So according to them, they would be releasing a Firmware update soon to address this incompatiblity.I am only curious: If the firmware update will be for the router, no problem. If it will be an update for the Outdoor Satellite, I am not clear how it can be updated for all the reasons noted earlier.I can only presume Orbi AX will be getting a FW update first to help make the RBSY compatible enough to get the RBSY connected long enough for a follow up FW update for the RBSY. Other than this, connecting the RBSY to a compatible wifi router or orbi AC system would be the only other way to get the RBSY updated fully.
Hopefully NG will get this out. No idea when though. Soon could be any time. I think NG has been saying "soon" for a while now.