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Can't access management through app or web
I just set up a RBK753 system a few days ago. Now I can't access the management app or management through a browser. I tried orbilogin and 192.168.1.1 . Internet access is working fine. I am not ...
Just as a data point, the beta firmware fixed this issue for me ONLY after factory resetting after all 3 devices were updated (factory resetting prior to the update did not help fyi).
Now being able to stay connected long enough to update all 3 was a major PIA. Connecting to the satellites directly was the quickest way for those two (so long as you know the IP address of them beforehand), but uploading to the router took well over an hour due to it timing out/stop responding.
Once all three were updated, it still exhibited this issue until all three were factory reset again.
What browser were you using to update the RBS and RBR?
It shoud NOT take an hour to update or send the FW file to the RBR. Should only take less than a minute for the file to be sent.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
borkbrok wrote:Just as a data point, the beta firmware fixed this issue for me ONLY after factory resetting after all 3 devices were updated (factory resetting prior to the update did not help fyi).
Now being able to stay connected long enough to update all 3 was a major PIA. Connecting to the satellites directly was the quickest way for those two (so long as you know the IP address of them beforehand), but uploading to the router took well over an hour due to it timing out/stop responding.
Once all three were updated, it still exhibited this issue until all three were factory reset again.
Oh it's done at this point and everything is back to acceptable speeds, I'm just referencing last night when I did the firmware update. I tried chrome/firefox/safari. It wasn't an issue with uploading either -- it relates back to this topic's issue: the web interface just stops responding at some point. I.E. it would take about 10minutes just to switch tabs (even after a pre-flashing factory reset). Being the only device connected (either ethernet or wifi) made no difference either.
FURRYe38 wrote:What browser were you using to update the RBS and RBR?
It shoud NOT take an hour to update or send the FW file to the RBR. Should only take less than a minute for the file to be sent.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
borkbrok wrote:Just as a data point, the beta firmware fixed this issue for me ONLY after factory resetting after all 3 devices were updated (factory resetting prior to the update did not help fyi).
Now being able to stay connected long enough to update all 3 was a major PIA. Connecting to the satellites directly was the quickest way for those two (so long as you know the IP address of them beforehand), but uploading to the router took well over an hour due to it timing out/stop responding.
Once all three were updated, it still exhibited this issue until all three were factory reset again.OK got cha, I mis-read what you said.
You should be good now. Again, make a back up of the RBRs configuration for safe keeping.
Enjoy. :smileywink:
- Spoke too soon. Web interface is down again (orbilogin.com and 192.168.1.1). Orbi app also fails to detect the system. Guess the beta didn’t fix this
Yes, I had previously mentioned I factory reset after flashing the beta and set up as new (no uploading backup file)
FURRYe38 wrote:Did you factory reset the RBR and RBS and setup from scratch after the beta was applied?
borkbrok wrote:
Spoke too soon. Web interface is down again (orbilogin.com and 192.168.1.1). Orbi app also fails to detect the system. Guess the beta didn’t fix thisWhat all do you have connected to the RBR?
Have you tried the RBR in AP mode with your ISP ONT router as host router to see if this behavior is still seen?
What browser are you using to upload the FW files?
A managed network switch that connects to a few media devices. Even with the switch removed this issue still happens.
The ONT isn't a router, so putting the orbi into AP mode wouldn't work. Also, I can't even access the web interface to put the orbi into AP mode since orbilogin.com and 192.168.1.1 no longer respond (and neither does the orbi app).
I uploaded the firmware using safari and it worked fine. I verified the firmware numbers right after the factory reset.
FURRYe38 wrote:What all do you have connected to the RBR?
Have you tried the RBR in AP mode with your ISP ONT router as host router to see if this behavior is still seen?
What browser are you using to upload the FW files?
You might try FireFox and re-upload the RBRs FW file using a wired connection...factory reset then see if it happens again, if so, then I would make contact with NG support about this.
Adding another voice to the issue here. As an existing customer upgrading to the RBR750, this is really disappointing to experience.
I've rolled back to my fully functional RBR50 system and the App connects just fine, and service is working as expected. This is completely attributed to the RBR750
Then I would make contact with NG support about this.
Iamloeky wrote:Adding another voice to the issue here. As an existing customer upgrading to the RBR750, this is really disappointing to experience.
I've rolled back to my fully functional RBR50 system and the App connects just fine, and service is working as expected. This is completely attributed to the RBR750
- Same.