NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Can't connect to my Orbi RBR750
Below is the message I get when on the desktop or laptop. On android phone I can see all 42 of my gadgets (printers/switches/cams, etc...), but I'm met with the message "We can't find your ORBI" and ...
Yes, NG is aware of it.
Try the reset. Some users systems are working, just can't connect to the routers web page or use Orbi app. In these cases, users may need to give some time to NG to get this resolved. It's only Monday. Factory esets were mentioned as working in Reddits as well.
Forums are for user to user experiences and support. It's up to users to try what others have posted about. There's the Orbi app forum as well that has the more posts.Otherwise, users can contact NG support and ask for there help and information.
https://my.netgear.com/support/contact.aspx
Mikey94025 wrote:
once you set the same wireless settings (e.g., SSID, security option, password) then all your wireless devices will usually reconnect just fine. The only things you'll lose by factory reset are things like if you manually setup reserved IP addresses for DHCP,.
This is exactly the problem. As devices rush to connect, the Orbi will assign them IP addresses from the DHCP pool in the order that they connect. Any previous IP assignment strategy will be lost. It is the effort of typing in all those device descriptions, IP assignments, device types, device models, etc. that makes me reluctant to perform a Factory Reset.
When I have my wits about me, I save the configuration to my PC every time I make a change to it. That way, after a Factory Reset, I can reload the saved configuration, which sets the SSID/password and all devices appear as I want them.
p.s. Most of the time, I forget all about backing up the configuration and am thus not in a "good place". A total reconfiguration without a saved backup takes me over two hours.
If I get nothing more out of this than a lesson and backing up...LOL
Thanks for the info. I know I'll have some work to do, but I appreciate the affirmation of that fact. Looks like buying the more expensive system doesn't always mean you're getting the best there is!