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Forum Discussion
Solved
Can't connect to my Orbi RBR750
Below is the message I get when on the desktop or laptop. On android phone I can see all 42 of my gadgets (printers/switches/cams, etc...), but I'm met with the message "We can't find your ORBI" and ...
Yes, NG is aware of it.
Try the reset. Some users systems are working, just can't connect to the routers web page or use Orbi app. In these cases, users may need to give some time to NG to get this resolved. It's only Monday. Factory esets were mentioned as working in Reddits as well.
Forums are for user to user experiences and support. It's up to users to try what others have posted about. There's the Orbi app forum as well that has the more posts.Otherwise, users can contact NG support and ask for there help and information.
https://my.netgear.com/support/contact.aspx
What happens if you power OFF the RBR, disconnect the RBR from the ISP modem/ONT then power ON the RBR and try to connect to the RBRs web page with HTTP and 192.168.1.1 or orbilogin.com?
This user disconnected the WAN port however I they did a factory reset as well:
For Orbi app, some have got the app to work with disabling some of these features on Apple devices:
Did the disconnect/reboot/192.168.1.1/etc... a number of times hoping that would work. Pretty sure with what I'm seeing in the community that RESET is the only thing working to date and my cell is android based.
One member/poster on Reddit who still has support reached out to Netgear and they stated they were aware of the problem and working on it. Unfortunately Netgear isn't acknowledging the issue or reaching out to us folks with any advice for resolution of the issue. Great customer service!
BTW, the posts on Reddit for this issue far surpasses anything I'm seeing here in the Netgear Community, so it's pretty pervasive, they screwed up "big time" and have yet to own it.
Yes, NG is aware of it.
Try the reset. Some users systems are working, just can't connect to the routers web page or use Orbi app. In these cases, users may need to give some time to NG to get this resolved. It's only Monday. Factory esets were mentioned as working in Reddits as well.
Forums are for user to user experiences and support. It's up to users to try what others have posted about. There's the Orbi app forum as well that has the more posts.Otherwise, users can contact NG support and ask for there help and information.
https://my.netgear.com/support/contact.aspx
Unfortunately Netgear wants me to pay for the privilege of asking them to fix a problem of their making! In lieu of that, they steer us to the Community. Nice play on their part!
I don't think a total reset should be considered the accepted solution. Since Netgear pushed the firmware update they should be able to push a fix. Also, most people do not pay for support after the free 90 days.