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Forum Discussion

jimh394's avatar
jimh394
Star
May 07, 2022
Solved

Can't connect to my Orbi RBR750

Below is the message I get when on the desktop or laptop. On android phone I can see all 42 of my gadgets (printers/switches/cams, etc...), but I'm met with the message "We can't find your ORBI" and ...
  • FURRYe38's avatar
    FURRYe38
    May 09, 2022

    Yes, NG is aware of it. 

    Try the reset. Some users systems are working, just can't connect to the routers web page or use Orbi app. In these cases, users may need to give some time to NG to get this resolved. It's only Monday. Factory esets were mentioned as working in Reddits as well. 


    Forums are for user to user experiences and support. It's up to users to try what others have posted about. There's the Orbi app forum as well that has the more posts. 

     

    Otherwise, users can contact NG support and ask for there help and information. 

    https://my.netgear.com/support/contact.aspx

     

     

     

     

FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 09, 2022

So you have your options, Try a reset, contact NG support or you'll need to wait for NG to fix this. Nothing else we can help with here in the forums. 

 

jimh394's avatar
jimh394
Star
May 10, 2022

I hear you and agree. Will be doing a reset on Wednesday.  Much appreciate everyone's feedback and advice. BTW, I will also be blocking auto firmware updates for the future as well as backing up my configuration once I get back to where I was. Love this community!  Thanks again. Jim