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Forum Discussion

jimh394's avatar
jimh394
Star
May 07, 2022
Solved

Can't connect to my Orbi RBR750

Below is the message I get when on the desktop or laptop. On android phone I can see all 42 of my gadgets (printers/switches/cams, etc...), but I'm met with the message "We can't find your ORBI" and ...
  • FURRYe38's avatar
    FURRYe38
    May 09, 2022

    Yes, NG is aware of it. 

    Try the reset. Some users systems are working, just can't connect to the routers web page or use Orbi app. In these cases, users may need to give some time to NG to get this resolved. It's only Monday. Factory esets were mentioned as working in Reddits as well. 


    Forums are for user to user experiences and support. It's up to users to try what others have posted about. There's the Orbi app forum as well that has the more posts. 

     

    Otherwise, users can contact NG support and ask for there help and information. 

    https://my.netgear.com/support/contact.aspx

     

     

     

     

jimh394's avatar
jimh394
Star
May 12, 2022

I performed a factory reset today and while somewhat confusing during certain procedures, it worked. I have 42 connected devices and all were logged on at the end of the procedure. Since I never backed up my configuration, I did have to go in and redo some of the manual changes I'd made in the past and expect to do some more of that as I expect anything I've missed will eventually make itself known.

 

Bottom line, when you buy a system commanding this kind of money, you should expect the absolute best support, service and care when they push updates down your throat. My next project will be to stop automatic updates. In the future, I will choose when they occur and will not allow them to perform a task that shuts down my wifi for their convenience. One more incidence like this one and I won't be using Netgear.

 

Nuff said.