NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

jimh394's avatar
jimh394
Star
May 07, 2022
Solved

Can't connect to my Orbi RBR750

Below is the message I get when on the desktop or laptop. On android phone I can see all 42 of my gadgets (printers/switches/cams, etc...), but I'm met with the message "We can't find your ORBI" and ...
  • FURRYe38's avatar
    FURRYe38
    May 09, 2022

    Yes, NG is aware of it. 

    Try the reset. Some users systems are working, just can't connect to the routers web page or use Orbi app. In these cases, users may need to give some time to NG to get this resolved. It's only Monday. Factory esets were mentioned as working in Reddits as well. 


    Forums are for user to user experiences and support. It's up to users to try what others have posted about. There's the Orbi app forum as well that has the more posts. 

     

    Otherwise, users can contact NG support and ask for there help and information. 

    https://my.netgear.com/support/contact.aspx

     

     

     

     

Nava1212's avatar
Nava1212
Aspirant
May 27, 2022
So I tried to reset my Orbi today but was not able to establish a connection with my modem. Did anyone have that issue ? It’s a modem/router and it works fine but it does not have the best connections. When it was connected to my orbi router, I had flawless internet. But now, the Orbi router won’t even connect after a hard reset.