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Forum Discussion
Solved
Can't connect to my Orbi RBR750
Below is the message I get when on the desktop or laptop. On android phone I can see all 42 of my gadgets (printers/switches/cams, etc...), but I'm met with the message "We can't find your ORBI" and ...
Yes, NG is aware of it.
Try the reset. Some users systems are working, just can't connect to the routers web page or use Orbi app. In these cases, users may need to give some time to NG to get this resolved. It's only Monday. Factory esets were mentioned as working in Reddits as well.
Forums are for user to user experiences and support. It's up to users to try what others have posted about. There's the Orbi app forum as well that has the more posts.Otherwise, users can contact NG support and ask for there help and information.
https://my.netgear.com/support/contact.aspx
I had this same problem and after trying several things on here, directly connecting to the router right after reset allowed me to connect to orbilogin.com. Unfortunately, I changed to router firmware to 4.6.5.14 before changing the satellite firmware and now I can't get it to connect to the router. I tried looking for "bad" firmware so I could go back and possibly get it updated in the correct order, but haven't had any luck finding it. Any suggestions on how to change the satellite firmware since the router doesn't recognize it? I've tried resetting the satellite several times, placing them very close together, and connecting via ethernet, but still no success. Any help would be GREATLY appreciated.
What FW was loaded on the RBR and RBS?
Can you connect the RBS to the back of the RBR and see if it gets an IP address from the RBR? If it does you could downgrade the RBS by logging into the RBS web page. If you can get this far.
bhanna69 wrote:
I had this same problem and after trying several things on here, directly connecting to the router right after reset allowed me to connect to orbilogin.com. Unfortunately, I changed to router firmware to 4.6.5.14 before changing the satellite firmware and now I can't get it to connect to the router. I tried looking for "bad" firmware so I could go back and possibly get it updated in the correct order, but haven't had any luck finding it. Any suggestions on how to change the satellite firmware since the router doesn't recognize it? I've tried resetting the satellite several times, placing them very close together, and connecting via ethernet, but still no success. Any help would be GREATLY appreciated.