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Forum Discussion

jimh394's avatar
jimh394
Star
May 07, 2022
Solved

Can't connect to my Orbi RBR750

Below is the message I get when on the desktop or laptop. On android phone I can see all 42 of my gadgets (printers/switches/cams, etc...), but I'm met with the message "We can't find your ORBI" and ...
  • FURRYe38's avatar
    FURRYe38
    May 09, 2022

    Yes, NG is aware of it. 

    Try the reset. Some users systems are working, just can't connect to the routers web page or use Orbi app. In these cases, users may need to give some time to NG to get this resolved. It's only Monday. Factory esets were mentioned as working in Reddits as well. 


    Forums are for user to user experiences and support. It's up to users to try what others have posted about. There's the Orbi app forum as well that has the more posts. 

     

    Otherwise, users can contact NG support and ask for there help and information. 

    https://my.netgear.com/support/contact.aspx

     

     

     

     

bhanna69's avatar
bhanna69
Aspirant
Jun 22, 2022

Yes, It'sWorking Now.Thanks for following up.

 

  • Netman2's avatar
    Netman2
    Aspirant
    Jul 02, 2022

    I still can't connect to mine.  Was a new firmware supposed to be pushed by now, or do I have to factory reset?  What is the procedure for the factory reset?

    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      Jul 02, 2022
      Netman2 wrote:

      I still can't connect to mine.  Was a new firmware supposed to be pushed by now, or do I have to factory reset?  What is the procedure for the factory reset?

      My impression is that Netgear has pushed new firmware to every system that will accept it, but that some systems are not cooperating.

      It appears (to me) that you have three choices: