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Forum Discussion
Solved
Can't Connect to Orbi RBR850
There's a previous discussion from back in May about not being able to connect to the router for management…it's some 650+ posts long and I didn't read them all but apparently there was some sort of ...
You can reach out to NG and see if this can resolve your issue. If not, a factory reset will be needed. Other have already posted that this re-gains access to the RBR for more immediate results.
Yes, you'll need to factory reset the RBR and setup from scratch using a wired PC and web browser.
Please do not post MAC addresses or product serial numbers in public forums for security reasons.
Thank you.
Some of the posts in the other longer thread had a note about providing serial number to NG to fix the problem so I figured it didn't really matter…it isn't like I really care if somebody knows the serial number on my device since they don't know anything else but that.
Is this NG's official solution to the problem? If it is then it's a pretty lousy solution as whatever configuration we had previously is then gone.
You can reach out to NG and see if this can resolve your issue. If not, a factory reset will be needed. Other have already posted that this re-gains access to the RBR for more immediate results.
Thanks. I'll just have to check all of our other computers to see what IPs they have and then rebuild the reserved address table. I have the procedure from the other post that talked about when to disconnect the cable modem and reconnect it…although it does say PC ethernet but ethernet is ethernet and I set it up with my MacBook Pro before so I'm assuming that still works and I don't actually need a Windows box which is what PC means sometimes.