Cant connect to router but router is still working.

Did you reset the router and setup from scratch with a wried PC and web browser connected at 192.168.1.1?

What  Orbi model  system do you have? 

FW version? 

Was FW recently updated? 

these are my notes after contacting support. Of course because i bought this 4 months ago pointing me to the support articles are the best they can do. I just went through the first and it appears i am back up with my factory restored 😢 orbi. I copied the articles and the links to them in here to help others....

Follow article  1

Then follow article 2

What to watch out for in article 1

Do not customize your wifi name and do not firmware update while set up

Do not customize satellites "skip them" both times

Sign in with username and password

If email asked to sign in with email, DO NOT

Creating new username and password is only customization

Article 1: https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings

Resetting your Orbi WiFi system to factory default settings erases personalized settings such as your network name (SSID) and password.

To reset your Orbi WiFi system to factory default settings:

1. Make sure your Orbi device is powered on.
2. Using a paper clip or similar object, press and hold the Reset button until the Power LED on your Orbi device blinks amber. 
   Note: If you are resetting a wall-plug satellite, the ring LED blinks amber.
   Your Orbi device is reset.

YouTube: Setting your Orbi Wi-Fi system to factory default.

Last Updated:10/06/2021 | Article ID: 31486

From <https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings>

Article 2: https://kb.netgear.com/31017/How-do-I-set-up-my-Orbi-WiFi-System

An Orbi WiFi System is made up of an Orbi router and one or more Orbi satellites.

To set up your Orbi WiFi System:

1. Download the Orbi app from orbi-app.com and launch it.
   The first time you launch the app, you are asked to create a NETGEAR account. Your NETGEAR account allows you to register NETGEAR products, post to the NETGEAR Community, and receive email support and product offers.
2. After you log in, tap GET STARTED!
3. Tap ENABLE CAMERA AND SCAN, scan the QR code on your Orbi router's sleeve or base, and tap CONTINUE.
4. Select your product and the number of Orbi satellites in your system, then tap CONTINUE.
5. Restart your modem:
6. Locate your modem and tap CONTINUE.
7. Unplug your modem and tap CONTINUE.
8. Plug your modem back in and wait for its lights to stabilize, then tap CONTINUE.
9. Connect your Orbi WiFi System:
10. Connect your Orbi router's yellow Internet port to your modem's Ethernet port using the included Ethernet cable.
11. Plug your Orbi router into an outlet using the supplied power adapter.
12. Wait for your Orbi router to start up.
    Your Orbi router's ring LED pulses white during start up and then becomes solid white. This can take up to five minutes.
13. Plug your Orbi satellites into outlets in the same room as your Orbi router using the supplied power adapters.
14. Return to the Orbi app and tap CONTINUE.
    A progress bar displays while your Orbi router is starting up.
15. Connect to your Orbi router's default WiFi:
16. Open the WiFi settings on your mobile device.
17. Connect to your Orbi's default WiFi SSID, which is found on your Orbi router's product label.
18. After your mobile device successfully connects to your Orbi router's default WiFi SSID, return to the Orbi app and tap CONTINUE.
19. Tap CONTINUE.
    The Personalize your settings page displays.
20. Tap NEXT.
    The Create WiFi network page displays.
21. Choose your Orbi WiFi network name (SSID) and password, then tap NEXT.
    You use these credentials to connect devices to your Orbi WiFi network.
    The Set up Admin Login page displays.
22. Choose your Orbi router's admin password then tap NEXT.
    You use these credentials to access your Orbi router settings.
    We recommend choosing a password that is different from your Orbi WiFi password.
23. Tap NEXT.
    The Set Up Security Questions page displays.
24. Select and answer two security questions from the drop-down menus and tap NEXT.
    You use these questions to recover your Orbi router admin credentials if you forget them.
25. If prompted by your mobile device, allow suggested WiFi networks.
    Your mobile device connects to your new Orbi WiFi network.
26. Tap CONTINUE.
    Your Orbi router checks to see if your firmware is up to date.
    This can take up to 5 minutes.
27. If new firmware is found, tap UPDATE to install it.
28. Tap NEXT.
29. Place your Orbi satellites in their permanent locations.
    For more information on where to place your Orbi satellites, see Where should I place my Orbi satellite?.

Your Orbi WiFi System is now set up.

The following video demonstrates these steps:

Youtube: How to Set Up Orbi With the Orbi App | NETGEAR

Last Updated:06/21/2021 | Article ID: 31017

From <https://kb.netgear.com/31017/How-do-I-set-up-my-Orbi-WiFi-System>