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Cant connect to router but router is still working.
I can't connect to my router through 10.0.0.1 or the orbi app. The router appears to be working perfectly fine as regard to devices connecting to it for internet. I have done a couple of power cycles...
I have the RBR753 and the reset worked.
It sounds like you cannot change anyting when you do the reset, skip the satellites and any customizations. I also used my desktop that was hardwired to the router to do the setup.
*update* After doing the factory reset the third time through out of desperation I was finally able to reach the management page 192.168.1.1 from my desktop over ethernet. I stepped through the initial setup process through the browser opting not to use my phone via the app. I skipped the satellite setup at first as well and came back and added that later. As of right now I've got it all back up and working after the factory reset.
There are countless reports of this exact issue on the Orbi reddit page. consensus appears to be this came from a forced firmware update and what most people are seeing is that the http ports that should be listening on 192.168.1.1 are blocked.
Also if your like me and want to just turn off the auto firmware update B.S. After you've fixed this. the disappointing news is that it's not as easy as just checking a box somewhere in the U.I. to stop it. You apparently have to enable telnet access to the router and change it's value in the router configuration to a 0.
I am in the same situation, I have rebooted several times, but that didnt do anything. If I have to do a factory reset, I will purchase an similar ASUS and dump the orbi. I put a lot of work in setting up this network that is part of my lab, not happy about rebuilding it.
Ant
I've read articles about the ASUS that are favorable. I might look into this as well.
You would think if Netgear was the one that clobbered the FW that they would let their users know and publish a fix or process.
Yeah, I just spoke with their support, they want me to pay to extend my warranty on a less than 1yr product to fix it. I asked if they where going to perform a factory reset, they said 'if it needs it'. I can do that for free.
Maybe I will try the factory reset, I have my old router for backup.