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Cant connect to router but router is still working.
I can't connect to my router through 10.0.0.1 or the orbi app. The router appears to be working perfectly fine as regard to devices connecting to it for internet. I have done a couple of power cycles...
I have the RBR753 and the reset worked.
It sounds like you cannot change anyting when you do the reset, skip the satellites and any customizations. I also used my desktop that was hardwired to the router to do the setup.
I may have missed this reading through all the various posts here and other places, but before I start the factory reset path I'd like to know if anyone can answer these questions:
1) Assuming the factory reset worked, what firmware version is now running on your router? Did it update to the most recent version that is causing the issue (we think) or is it an older firmware version? (Yes, I know the factory reset would return it to an older version, just not sure how much it would update as the setup progressed).
2) If it reset and is running correctly using older firmware, has anyone had the new firmware push to their router a second time and cause the issue to return?
3) If the only issue a person is experiencing is a loss of the ability to communicate with the router for settings and such, using either the app or direct connection, is there a concern for allowing the router/satellites to continue to provide network service? What's the thought on the security of the info going through the router?
I'm not really concerned about Q3, to be honest, but it is a possible concern. But I would like to know about Q1 and Q2 before I spend a few hours redoing everything just to have the firmware update return and put the router right back where it is.
Thanks for any info.