NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

roberthleeii's avatar
roberthleeii
Star
May 08, 2022
Solved

Cant connect to router but router is still working.

I can't connect to my router through 10.0.0.1 or the orbi app. The router appears to be working perfectly fine as regard to devices connecting to it for internet. I have done a couple of power cycles...
  • roberthleeii's avatar
    roberthleeii
    May 09, 2022

    I have the RBR753 and the reset worked.

     

    It sounds like you cannot change anyting when you do the reset, skip the satellites and any customizations. I also used my desktop that was hardwired to the router to do the setup. 

FarmerBob1's avatar
FarmerBob1
Luminary
May 10, 2022

From having this same issue the last update I did, I:

  1. Factory Reset all three of my units;
  2. Power Cycled them;
  3. Pin-Hole Reset them;
  4. Went into the RBR when they all came back up, using 192.168.1.1. Can't use the Mobile App since I have a Tagged VLAN PPPOE Login to my Fiber provider;
  5. Updated the Firmware on all three;
  6. Pin-Hole Reset all three units;
  7. Unplugged the two Satellites off after they came back from the reset;
  8. Manually set up the RBR completely (I've done it so much that I have it all memorized);
  9. After the RBR was up and running to the Internet;
  10. Connected the Satellites and made sure they connected and the RBR saw them;
  11. Sat back and had a beer while I waited for all the clients to jump on . . . ;
  12. The next day I went into the RBR and checked that all was well;
  13. Then did my speed tests and whatnot;
  14. Looked through to see what was attached or not, fixed any of that;
  15. Waited for any screams when someone tried to do or watch something and it didn't work.
  16. Hid.

I've been dealing with OEM and OpenSource FWs on all kinds of devices: Routers, Switches, TVs, STBs, Computers, Blu-Ray Players, AppleTVs, Amazon Firesticks, Cars . . . for decades and have found that if you put the time and attention into it in the beginning, you're less likely to have any problems afterwards. Like "Bricked" devices. And it's not really the manufacturers "fault" if the proper process is involved and takes time. It just that's where we are at in technology. I only wish it was a Plug-n-Play World, but it's not. Soon.