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Cant connect to router but router is still working.
I can't connect to my router through 10.0.0.1 or the orbi app. The router appears to be working perfectly fine as regard to devices connecting to it for internet. I have done a couple of power cycles...
I have the RBR753 and the reset worked.
It sounds like you cannot change anyting when you do the reset, skip the satellites and any customizations. I also used my desktop that was hardwired to the router to do the setup.
If I were to attempt the factory reset route, do I have to reset both the RBR and RBS or just the RBR only? My RBS are hard wired.
Turn OFF the RBS. Just reset the RBR. 15 second press on the reset button then release. Walk thru the setup wizard with a wired PC or laptop and web browser at HTTP and 192.168.1.1.
dtay wrote:
If I were to attempt the factory reset route, do I have to reset both the RBR and RBS or just the RBR only? My RBS are hard wired.
Does anyone know if this will be fixed by a firmware download, and we can wait this out?
No. No one of the community forum is privy to Netgear engineering plans. One would hope that since they caused the problem, they will fix it. Until they say (or do) something, customers appear to have two options:
- Wait and see, or if they are desperate to regain access
- Perform a Factory Reset and reconfigure.
Sucks big time.
I second Brandx5's question: Can we wait this out or do we need to reset and start over?
For if your system is working you could leave it and see if NG does something.
If you need immediate access, you'll need to factory reset the RBR only and setup from scratch. Turn OFF the RBS. Just reset the RBR. 15 second press on the reset button then release. Walk thru the setup wizard with a wired PC or laptop and web browser at HTTP and 192.168.1.1.
- No one knows!!! Netgear has yet to publicly mention the problem
Just wanted to say thanks for the help. I have regained access to the management interface via the GUI (as well as the app). I powered down both RBS last night, held down the reset button on the RBR for 25 seconds (just to be sure!) and when it came back online, went to a desktop PC, login to the GUI at 192.168..1 and then from there, selected restore a backup configuration (which I had from a few months back ago). When the RBR rebooted, I powered back up both RBS and everything was back to before.
Glad you got it working. Backups are a good thing.
😉
