NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
roberthleeii
May 08, 2022Star
Cant connect to router but router is still working.
I can't connect to my router through 10.0.0.1 or the orbi app. The router appears to be working perfectly fine as regard to devices connecting to it for internet. I have done a couple of power cycles...
- May 09, 2022
I have the RBR753 and the reset worked.
It sounds like you cannot change anyting when you do the reset, skip the satellites and any customizations. I also used my desktop that was hardwired to the router to do the setup.
BrandX5
May 11, 2022Initiate
Does anyone know if this will be fixed by a firmware download, and we can wait this out?
CrimpOn
May 11, 2022Guru - Experienced User
No. No one of the community forum is privy to Netgear engineering plans. One would hope that since they caused the problem, they will fix it. Until they say (or do) something, customers appear to have two options:
- Wait and see, or if they are desperate to regain access
- Perform a Factory Reset and reconfigure.
Sucks big time.