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Cant connect to router but router is still working.
I can't connect to my router through 10.0.0.1 or the orbi app. The router appears to be working perfectly fine as regard to devices connecting to it for internet. I have done a couple of power cycles...
I have the RBR753 and the reset worked.
It sounds like you cannot change anyting when you do the reset, skip the satellites and any customizations. I also used my desktop that was hardwired to the router to do the setup.
Thanks everyone! I'm going to wait a bit to see if we get a response from NetGear. Everything is working fine, I just can't access the Orbi Router via the APP as everyone has mentioned. After several reboots, I thought I was going crazy...........so I'm glad I found this forum.
I should have mentioned my details: RBR750
Firmware Version: V4.6.5.14
Is that the Firmware Version that has caused the issue?
No, though it may have been appart as NG auto update system may have attempted to update our system to v4.6.8.2 which started happening last weekend approx. User started seeing no access to the web page. So far, factory resets and setup from scratch using a wire PC and web browser at HTTP and 192.168.1.1 has regained access.
Coastal_guy wrote:
I should have mentioned my details: RBR750
Firmware Version: V4.6.5.14
Is that the Firmware Version that has caused the issue?
Has anyone heard of a timeline on resolution to this firmware issue? I see that an update was made to the mobile app, but that didn't resolve the access issue.
- Think of it as less a firmware issue and more of an issue during the update process. The firmware appears to be fine. If you do the reset as described, it will start up with the firmware in question. I've done it, no issues with it after the reset.
The words 'firmware issue' initially held me back because it sounds like you need new firmware to fix it. It doesn't appear to be the case, just some kind of glitch occurred during the update. Resetting it appears to fix it all and let it run under the new firmware just fine. Agree. v2 was out on 4-27 when I first posted it for manual download. I and others had it loaded on or around this date. Saw no issues with web page access. I believe the problem started for those that had not updated to it manually on or around 5-5 or 5-6 when NG turned on or started Auto updating users systems and those that had not already updated. Seems like the AU or something behind the scenes got glitched and caused the RBRs web page to be un-accessible from this point. Resets resolved the issue for most. NG seems to have the ability to fix this as well as someone on Reddit posted they contacted NG support and they fixed it on there side with out having to do a factory reset.
I had this issue once way back. The first thing I did was to reinstall the FW, once I got back into the RBR. But I did a 30/30/30 on all APs; re-updated all APs; Power Cycled all, but left the Sats unplugged while I set up the RBR; once set up I plugged in the Sats and let the system bake for a while. And doing the "Dreaded FW Install" has kept me from having many of the problems that are being posted. The only issues that have popped up are if the FW breaks or changes something.
