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Forum Discussion

cheapB2's avatar
cheapB2
Aspirant
May 13, 2022

Cant contact support without paying for a support agreement

Cant contact support without paying for a support agreement. This is after Netgear bricked my system with an automatic update.  They are suggesting this community where they apparently are not presen...
cheapB2's avatar
cheapB2
Aspirant
May 13, 2022

Thanks for sharing, but if the solution is to start all over again it is not really a solution. I have 60+ devices with assigned IP and other setup. It will take me 2-3 hours to do this setup again and it is not the first time this has happened. 

CrimpOn's avatar
CrimpOn
Guru - Experienced User
May 13, 2022
cheapB2 wrote:

Thanks for sharing, but if the solution is to start all over again it is not really a solution. I have 60+ devices with assigned IP and other setup. It will take me 2-3 hours to do this setup again and it is not the first time this has happened. 

Looks like you are one of the customers facing an awkward situation:

  • Do without access to the Orbi system until (if?) Netgear remedies the situation automatically.  They were able to force the defective firmware on these routers.  Presuming that the update mechanism continues to work, they should be able to force new firmware that works.  The question is how long it will take to understand what caused the problem, come up with a fix, test the fix to make sure it doesn't do something worse, and roll it out.
  • Bite the bullet with a factory reset, reconfigure, and force yourself to save the configuration file every time a change is made to it.  (My downfall. I get complacent and suddenly realize my configuration backup is months old.)