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Forum Discussion
Can't find Orbi RBR750 after factory reset
Long story short, I was having issues with our wifi connectivity and was trying to access the web interface to make some changes. However, this morning I could no longer access the router's admin web...
Did you reset to factory settings or just reboot?
I first did a factory reset of the router and tried both the QR scan as well as "manual" set up and in both cases, the Orbi app couldn't find the router. I did have my modem connected at the time to the Orbi router. After that didn't work, I also factory reset the satellites too without luck.
Sounds like I might have to try this tftp method to get an updated firmware?
https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client
Thanks,
Q
Try setting it up by hardwiring a pc/laptop into the router and NOT using the app.
The app's had issues lately from what we've seen reported.
But you should still be able to set it up with a pc/laptop
- We should all be able to access our routers via Orbilogin or IP address- but WE CAN NOT. Netgear is going to get sued. This is BS!!!
Nope no luck. I even tried using both iOS Orbi app and Android to see if that was maybe the issue.
During the set up process, it tries to scan for the Orbi after connecting to the orbi SSID, it just says "Orbi not found", try again.
While during this step, I connected my laptop directly to the Orbi via ethernet cable and can confirm that I get an IP address from the Orbi.
I can ping the Orbi router at 192.168.1.1 but I cannot connect to the webUI at this point. I just get unable to connect from firefox. To make sure it wasn't cached I used a firefox privacy window and tried to go to both the IP 192.168.1.1 as well as the orbilogin.com address and both result in the same cannot connect error. I also even tried turning off DNS over HTTP (DOH) in firefox to see if maybe that was causing an issue.
I can confirm that the satellites are syncing with the router after I factory reset all the units as the two satellites show a constant blue light.
I saw in the latest firmware release notes that they removed the webUI for increased security. So I'm assuming the new FW got applied this weekend w/o my consent and basically has bricked my set up. I've only had these units since Nov and the 90 free support is expired but the hardware warranty is still in affect. Will Netgear replace these bricked units under the hardware warranty?
If not, does any one know how to revert the firmware in this state? How does this work for the satellites? Ie, do you only use tftp to revert the router and then the satellites get auto updated w/ the router? Or do you also have to somehow connect to each of the satellites and revert their firmware using tftp too?
Thanks,
Q
Instead of using Orb i App, try a factory reset and setup using a wired PC and web broswer on the RBR?
quang777 wrote:
Nope no luck. I even tried using both iOS Orbi app and Android to see if that was maybe the issue.
During the set up process, it tries to scan for the Orbi after connecting to the orbi SSID, it just says "Orbi not found", try again.
While during this step, I connected my laptop directly to the Orbi via ethernet cable and can confirm that I get an IP address from the Orbi.
I can ping the Orbi router at 192.168.1.1 but I cannot connect to the webUI at this point. I just get unable to connect from firefox. To make sure it wasn't cached I used a firefox privacy window and tried to go to both the IP 192.168.1.1 as well as the orbilogin.com address and both result in the same cannot connect error. I also even tried turning off DNS over HTTP (DOH) in firefox to see if maybe that was causing an issue.
I can confirm that the satellites are syncing with the router after I factory reset all the units as the two satellites show a constant blue light.
I saw in the latest firmware release notes that they removed the webUI for increased security. So I'm assuming the new FW got applied this weekend w/o my consent and basically has bricked my set up. I've only had these units since Nov and the 90 free support is expired but the hardware warranty is still in affect. Will Netgear replace these bricked units under the hardware warranty?
If not, does any one know how to revert the firmware in this state? How does this work for the satellites? Ie, do you only use tftp to revert the router and then the satellites get auto updated w/ the router? Or do you also have to somehow connect to each of the satellites and revert their firmware using tftp too?
Thanks,
Q
