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Forum Discussion
fpena911
Jun 29, 2021Aspirant
Can't get scanner working and some websites won't load
Hi everyone, Just purchased and installed an Orbi RBR750 system with two satellites and a Microsoft Surface Laptop using Windows 10. The coverage has been great but I'm running into two iss...
fpena911
Jun 30, 2021Aspirant
FURRYe38 wrote:What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Firmware on the Orbi is V3.2.18.1_1.4.14.
I'm not sure who actually manufactured my modem but I'm using Spectrum and the model # is ET2251. Just picked it up last week so everything should be updated on it too as we just moved into a new home prompting my purchase of the Orbi system.
It does appear that after I relocated all of the hardware and in the process powered down everything, the problem with the 404 errors has gone away.
But I still do have the printer problem. I really don't think asking for Brother's support is going to get me very far considering that it worked before I moved to this router - and it works when the computer initiates the scan, just not when the printer is trying to communicate with the computer. Has anyone seen this before?
Thanks!
FURRYe38
Jun 30, 2021Guru - Experienced User
Ya thats something the the printers mfr can help with. IT's there product. If it's not communicating with the PC, something like the IP address has changed and need to be adjusted in the printers drivers. Review the setup process and information regarding the printer.
Glad you worked out the web site issues.
Good Luck.