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Forum Discussion
Solved
Can't Login with Admin Credentials
Can somebody please help me? I'm trying to set up my Orbi RBR350 and I've followed all the prompts in the app until I've arrived at the screen asking me to Login with my admin credentials. It asks me...
Thanks - I had factory reset it in the past and the issue existed, this time after a factory reset it prompted me to enter my own custom password which I did and setup has gone okay from here.
Of course netgear can't help me so
Netgear provides 90 days of 'complimentary support' with the purchase of Orbi systems. Is this 350 'new'?
Although Netgear promotes use of the Orbi 'app', many of us who participate on the Forum are more familiar with using the web interface to configure and administer Orbi systems. The steps would be:
- Do a Factory Reset on the router to ensure that it is ready to configure.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings - Connect a device with a reasonably large screen, such as a desktop computer, laptop, or tablet.
Using a device with an Ethernet adapter is really convenient, but connecting to the router WiFi network (printed on the product label) works. - Open a web browser and connect to http:orbilogin.net
- Follow the steps. When it tries to bully you into using the Orbi 'app', claim "I do not have a smartphone" (and mumble, "not that it's any business of Netgear's")
- The default admin credentials are indeed "admin" (which cannot be changed) and "password".
Can you give that a try?