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pumpface's avatar
pumpface
Aspirant
Jun 17, 2025
Solved

Can't Login with Admin Credentials

Can somebody please help me? I'm trying to set up my Orbi RBR350 and I've followed all the prompts in the app until I've arrived at the screen asking me to Login with my admin credentials. It asks me...
rbk350
  • pumpface's avatar
    pumpface
    Jun 24, 2025

    Thanks - I had factory reset it in the past and the issue existed, this time after a factory reset it prompted me to enter my own custom password which I did and setup has gone okay from here. 

     

     

pumpface's avatar
pumpface
Aspirant
Jun 24, 2025

Hi CrimpOn

 

Thanks for getting back to me. The Orbi is not new, purchased in 2023 so I have no support available other than this blog (which I find absolutely ridiculous).

 

I am still stuck at the third step, when clicking the orbilogin link, it provides me with two options:

 

  1. Download the app (there is no option for me to select no smartphone)
  2.  Shop for wifi and mesh routers (not relevant)

Neither of these options give me any ability to login. I do get the ability to login via the app - however the default credentials do not work. I have tried to put 'password' in a million times and it just fails every time. Its as if I need to find a 'forgot my password' option so I can reset it, however this option is totally eluding me. 

 

Following the additional instructions also do not lead me to where I need togo. This link  http://192.168.1.1 asks me for login credentials which I donot have and this link http://10.0.0.1 does not connect. 

 

Why do they make this so hard? 

 

 

CrimpOn's avatar
CrimpOn
Guru - Experienced User
Jun 24, 2025
pumpface wrote:

 http://192.168.1.1 asks me for login credentials which I do not have

When a Factory Reset is performed, the login credentials are "admin" and "password".  Guaranteed.  Have done it many times.

If those credentials are not accepted, then the Factory Reset did not happen.

  • pumpface's avatar
    pumpface
    Aspirant
    Jun 24, 2025

    Thanks - I had factory reset it in the past and the issue existed, this time after a factory reset it prompted me to enter my own custom password which I did and setup has gone okay from here.