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Forum Discussion
cjrichards007
Jun 11, 2021Aspirant
Can't Setup New RBK853 / RBR850 with Virgin Media Hub 4
I recently bought a refurbished RBK853, so 1 router with 2 satelittes. I am based in the UK (London), and currently signed up with Virgin Media 1gig broadband, delivered via their Hub 4 router. I...
- Jun 14, 2021
Thanks Fury, as mentioned, I did already have my router in bridge/modem.
Turns out when I did the factory reset on the Orbi router, I only got a solid amber light. When I tried again, I got the flashing amber light, and after that, the setup went as expected.
Thanks
FURRYe38
Jun 11, 2021Guru - Experienced User
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
cjrichards007
Jun 14, 2021Aspirant
Thanks Fury, as mentioned, I did already have my router in bridge/modem.
Turns out when I did the factory reset on the Orbi router, I only got a solid amber light. When I tried again, I got the flashing amber light, and after that, the setup went as expected.
Thanks
- FURRYe38Jun 15, 2021Guru - Experienced User
Be sure to save off a back up configuration to file for safe keeping. Saves tine if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-SystemBe sure to mark your thread as solved. Enjoy,
- cjrichards007Jun 15, 2021Aspirant
That's a good point! Have just saved a backup, thanks!
- FURRYe38Jun 15, 2021Guru - Experienced User
:smileywink: