Can't update RBR850 router firmware

You can find FW update instructions here:

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-8-5-Released/td-p/2234046/jump-to/first-unread-message

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MrTony wrote:

I'm having issues where numerous devices are being dropped on my wifi.

 

To address the issue:

1. I started by performing a factory reset of the router and reconfiguring it.

2. I then started updating firmware. The satellite and router were both on v4.6.8.2. However, when I went into orbilogin it didn't recognize that a newer version of the firmware was available. 

2a. I then manually updated the satellite to 4.6.8.5.

2b. However, when I try to manually update the router, I don't see the router as an available device on the 'manual update' firmware tab. Only the satellite is available. See first Image. It's interesting that both the router and satellite are available on the 'online update' tab. See second image.

 

Any suggestions for how I can update the router to firmware version 4.6.8.5?

 

 

 

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