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Forum Discussion

Tutor

Nov 10, 2023

Solved

Case # 47556053

Hi Team, I have a case # 47556053 which I am following up on for an update for over 2 months now but have not received a single update from the customer support team! Long story short, the 2 satel...

Blanca_O
Nov 15, 2023
Hi prateek1802

We received an update from the team. They have initiated an RMA for the replacement satellite. You will receive a separate email containing the tracking within 24-48 hours so you can monitor the shipment.

Regards,
Blanca
Community Team

Guru - Experienced User

Nov 10, 2023

I'd contact a forum moderator for help with this:

KevinLiT Blanca_O

Tutor

Nov 10, 2023

Thank you FURRYe38 ! Much appreciated.

@KevinLiT @Blanca_O Awaiting your guidance please.

Best, Prateek

Blanca_O
NETGEAR Employee Retired
Nov 15, 2023
Hi prateek1802

Our Customer Service team is handling your case and they are coordinating with the warehouse regarding the replacement satellite. We have notified Customer Service team to follow up on your case and they should be contacting you as soon as possible.

We appreciate your patience and understanding on this matter.

Regards,
Blanca
Community Team
- prateek1802
  Tutor
  Nov 15, 2023
  Hi Blanca_O
  Thank you for the update.
  FYI, this is the same message - "waiting on warehouse to confirm" that I have been provided (4th time now) over the past 1.5 months.
  Hoping that we do get an update from the warehouse this time around.
  Thank you for your response, much appreciated.
  Standing by.
  Best,
  Prateek
  - Blanca_O
    NETGEAR Employee Retired
    Nov 15, 2023
    Hi prateek1802
    
    We received an update from the team. They have initiated an RMA for the replacement satellite. You will receive a separate email containing the tracking within 24-48 hours so you can monitor the shipment.
    
    Regards,
    Blanca
    Community Team