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CBK752 frequent drops and loss of Internet
I recently upgrade to the brand new Orbi CBK752 Cable Modem/router and Mesh Router. I previously had a surfboard Docsis 3.1 modem and linksys ea9300 router. Living in a two story house I found myself...
I am also having some issues with devices connected to the satellites like dropped connections and buffering while streaming. Rebooting the satellites a couple times a week seems to help but is an unacceptable solution.
Since this is a brand new product I am willing to wait for some firmware updates to see if they can resolve these issues. If not I'll be going back to my C7800 which was pretty good at covering my entire house.
I didnt have to pay anything for my CBK752 so I am not out any money on this deal or else it would have gone back immediatly but I know the frustration you are feeling.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satelliteWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try disabling the following and see:
Armor, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
You can find other speed diagnosis steps in the community faq: https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1982974/highlight/true#M7849
fstarne wrote:I am also having some issues with devices connected to the satellites like dropped connections and buffering while streaming. Rebooting the satellites a couple times a week seems to help but is an unacceptable solution.
Since this is a brand new product I am willing to wait for some firmware updates to see if they can resolve these issues. If not I'll be going back to my C7800 which was pretty good at covering my entire house.
I didnt have to pay anything for my CBK752 so I am not out any money on this deal or else it would have gone back immediatly but I know the frustration you are feeling.
