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Forum Discussion

BG33's avatar
BG33
Tutor
Oct 26, 2021

CBK752 Modem is very unstable, can i use just as a router

I have the CBK752 with one sattelite, when it is working it is great. However, it losses its internet connection almost daily, only way to get it back on is to unplug and plug back in. So, is there a...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 28, 2021

Any progress on this? 

FYI:

https://community.netgear.com/t5/Orbi-with-Built-in-Cable-Modem/CBK-752-Firmware-updates-CBR750-V4-6-3-6-RBS750-V4-6-3-7-dropped/m-p/2177825/highlight/true#M2783

BG33 wrote:

I have the CBK752 with one sattelite, when it is working it is great. However, it losses its internet connection almost daily, only way to get it back on is to unplug and plug back in. So, is there a fix or can i buy a different modem and use this orbi just as a router. Never had this problem before switching to this router/modem combo. 

 

  • rmarcare's avatar
    rmarcare
    Apprentice
    Jan 07, 2022

    does reverting back to FW v3 actually fix the intermittent wifi issues?

    • atejwani's avatar
      atejwani
      Apprentice
      Jan 07, 2022

      Hi RMACare,

       

      I feel your pain. I have the same CBK752 (CBR750 + 1 RBS750). I finally have gotten back to somewhat of the stability and performance, that I had prior to the V4 firmware upgrade pushed to us Aug/Sep 2021. Thanks to a fellow community user who shared the link to beta RBS firmware (V4.6.6.11). 

       

      Direct message me and, if need be, we can jump on a Zoom call. I'm in PST timezone. I can share my experience, provide what has worked for me, and hopeully get you to a better spot.

       

      My head is still spinning - great hardware, horrible Netgear firmware update pushed. And the Netgear support process, or the lack of it. Additionally this quasi semi official Netgear community, where a SuperUser, although trying to be helpful, has been sending me down rabbit holes! I have questioned Netgear's overall customer service channels (Community, Telephone Support, Web Chat, etc.)

       

      I bought CBK752 (CBR750 + 1 RBS750) directly from Netgear in December 2020. Things were awesome till August 2021, when V4 upgrades were pushed to our modem, router and satelite, and since then I have performance dergadation and stability issues. I have several posts ( https://community.netgear.com/t5/user/viewprofilepage/user-id/898695 ) , also opened up about half a dozen Netgear Support cases. No resolutions, and now I am past the 1 year support.

       

      Thanks,

      Al

      • rmarcare's avatar
        rmarcare
        Apprentice
        Jan 07, 2022
        Sent you a DM, strong sense of community on these forums! I guess we are all going thru trauma at this point