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Forum Discussion
CBR 750 frequent disconnects in mornings
I have a CBR750 running firmware V4.6.14.4_2.3.12
I had frequent disconnects and Comcast came out 4 times, by the third time they could find no issues (scroll for current status). Netgear had me r...
What speed tier package do you pay for UP and Down from the ISP?
You have some channels that are running too high in power:
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
What channels are you using?
Any Wifi Neighbors near by? If so, how many?
I have comcast's fastest available setup 900mb.
What channels are you using? Wireless is auto for 2.4, channel 48 for 5mhz (i have the same issue when connected by wire as well)
Any Wifi Neighbors near by? If so, how many? NoneYou have some channels that are running too high in power: Comcast already installed a splitter to reduce power level
The ISP needs to review and resolve any Critical, Errors or Warnings seen in the Event logs.
Can you post a new capture of the Cable Connections status page so we can check the new power levels?
Comcast has come out 4 times. They say the best they can tell I have a good signal to the house.
They did say db power was to high, so they added splitter to lower power level (as high as 10.8 on Channel 1)
I replaced the cable line from the modem to the cable box on the back of my house...still had some disconnects.
Comcast says I am at the end of the cable line for my street (older overhead lines) so that's that.
Almost all disconnects are between 9:00 and 2:00.