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Forum Discussion
CBR750 and random disconnecting wireless
Been a loyal Orbi user for a few years now. My previous setup included a CBR40 with two RBS50 satellites; everything worked perfect. A couple of weeks ago, I upgraded my 400 Mbps Spectrum service to ...
No need at all to apologize. YOU'RE helping ME. :)
Is it correct to assume that there are numerous other devices that never lose connections?
Correct
When the MacBook and iPhone lose connection, they often spontaneously recover without any action on your part?
Incorrect. In order to reconnect, I need to turn off WiFi, then turn it back it on. It will then reconnect.
When these interruptions occur, does the WiFi symbol disappear and the device Network Settings indicate that there is no WiFi connection?
Correct.
Or, does the WiFi connection remain, but there is no longer internet access?
See above.
When one of these devices is interrupted, does the Orbi 'app' (or the Orbi web interface Attached Devices) indicate that the device is no longer connected?
I don't know, but I will test this tomorrow morning.
Would you happen to know if these two devices have the 'Private MAC' address set to "Use hardware MAC" or "create Private MAC"?
To my knowledge, this is not supported in macOS, only iOS, iPadOS and watchOS. (https://support.apple.com/guide/security/wi-fi-privacy-secb9cb3140c/web)
Having said that, yes; it is enabled on her iPhone.
I struggle to understand "I-Things". Found one article about private address on MacBook that seems to indicate that it changes the MAC address every 8 hours on MacBook and iOS devices:
https://turbofuture.com/internet/How-to-Turn-Off-Private-Address-on-iOS-Devices
I do not have a Macbook or iPhone to test on. Would it be possible for you to change the setting to "off" and see what happens?
Just disabled on her phone, so we'll see what happens.
Thank you!
Okay, so no dice. A couple of things: Netgear support had me change my channels to 11 on 2.4GHz and 36 on 5GHz. They also had me remove all the wireless networks on her MacBook. I did that and ran a ping against the router. That lasted for roughly two minutes, then the connection died. When that happened, I checked the list of attached devices and it was no longer there. Also, I noticed when it lost connection, her MacBook basically can't see the network any longer. See the screenshots. Yes, that's the name of my network. :cathappy:
