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Forum Discussion
CBR750 Constantly disconnecting
Can you update how your system has been operating since your factory reset a month ago? I am having similar issues with my system dropping and just trying to troubleshoot which COA I need to consider...
I have the CBR750 with satellites. I am just going through and reading what others have done that might be able to support my constant dropping issue.
What Firmware version is currently loaded?
Be sure that your using FW for any RBS connected with the CBR from the CBK752s web page:
https://www.netgear.com/support/product/cbk752.aspx
Using RBS FW from the RBK systems is NOT compatible with the RBS that comes with the CBR kits.
Is the CBR disconnecting or is the RBS disconnecting?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
For CBR issues:
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html