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bcfleischmann's avatar
bcfleischmann
Aspirant
Aug 23, 2022

CBR750 Constantly disconnecting

Can you update how your system has been operating since your factory reset a month ago? I am having similar issues with my system dropping and just trying to troubleshoot which COA I need to consider...
bcfleischmann's avatar
bcfleischmann
Aspirant
Aug 23, 2022

Firmware. CBR V4.6.5.8_2.0.54 RBS 4.6.5.14

1650 sqft house. I disconnected one satellite because of reading about 30 ft. CBR is downstairs, RBS is upstairs. I assume it is the CBR disconnecting constantly because nothing works on wifi when disconnects happen until I reboot.

 

These changes I made two days ago.I changed settings to channel 1 for 2.4G and my 5G was already at channel 48. I set short preamble, unchecked the 20/40MHz coexistence, and set power thresholds to 50% for both 2.4 and 5G. I have previously disconnected for 1 minute on multiple occasions, and once since I made the above changes. 

bcfleischmann's avatar
bcfleischmann
Aspirant
Aug 23, 2022
Aug 23 2022 15:14:39Critical (3) SYNC Timing Synchronization failure - Loss of Sync     
Aug 23 2022 15:14:50Notice (6) CM-STATUS message sent. Event Type Code: 2     
Aug 23 2022 15:15:14Critical (3) SYNC Timing Synchronization failure - Loss of Sync     
Aug 23 2022 15:15:24Notice (6) CM-STATUS message sent. Event Type Code: 5     
Aug 23 2022 15:17:36Critical (3) SYNC Timing Synchronization failure - Loss of Sync     
Aug 23 2022 15:17:44Notice (6) CM-STATUS message sent. Event Type Code: 5     
Aug 23 2022 15:18:54Critical (3) SYNC Timing Synchronization failure - Loss of Sync     
Aug 23 2022 15:19:04Notice (6) CM-STATUS message sent. Event Type Code: 5     
Aug 23 2022 15:19:25Critical (3) SYNC Timing Synchronization failure - Loss of Sync     
Aug 23 2022 15:19:31Notice (6) CM-STATUS message sent. Event Type Code: 5     
Aug 23 2022 15:19:50Critical (3) SYNC Timing Synchronization failure - Loss of Sync     
Aug 23 2022 15:19:51Notice (6) CM-STATUS message sent. Event Type Code: 2     
Aug 23 2022 15:19:52Critical (3) SYNC Timing Synchronization failure - Loss of Sync     
Aug 23 2022 15:20:03Notice (6) CM-STATUS message sent. Event Type Code: 5     
Aug 23 2022 15:20:10Critical (3) SYNC Timing Synchronization failure - Loss of Sync     
Aug 23 2022 15:20:10Notice (6) CM-STATUS message sent. Event Type Code: 5     
Aug 23 2022 15:21:48Critical (3) SYNC Timing Synchronization failure - Loss of Sync     
Aug 23 2022 15:21:56Notice (6) CM-STATUS message sent. Event Type Code: 5     
Aug 23 2022 15:22:44Critical (3) SYNC Timing Synchronization failure - Loss of Sync     
Aug 23 2022 15:22:44Notice (6) CM-STATUS message sent. Event Type Code: 5     
Aug 23 2022 15:31:22Critical (3) SYNC Timing Synchronization failure - Loss of Sync     
Aug 23 2022 15:31:28Notice (6) CM-STATUS message sent. Event Type Code: 5     
Aug 23 2022 15:32:23Critical (3) SYNC Timing Synchronization failure - Loss of Sync     
Aug 23 2022 15:32:33Notice (6) CM-STATUS message sent. Event Type Code: 5     
Aug 23 2022 15:43:17Critical (3) SYNC Timing Synchronization failure - Loss of Sync     
Aug 23 2022 15:43:22Notice (6) CM-STATUS message sent. Event Type Code: 5     
Aug 23 2022 16:10:53Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1    
Aug 23 2022 16:10:53Notice (6) TLV-11 - unrecognized OID       
Aug 23 2022 16:10:53Critical (3) Config File Rejected due to Invalid or Unexpected TLV 11    
Aug 23 2022 16:10:57Warning (5) REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value 
Aug 23 2022 16:10:57Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW  
Aug 23 2022 16:10:57Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Aug 23 2022 16:11:07Alert (2) CM Certificate Error        
Aug 23 2022 16:11:11Notice (6) CM-STATUS message sent. Event Type Code: 3     
Aug 23 2022 16:23:08Warning (5) DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value 
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Aug 23, 2022

    Please post a copy and paste of the modems connection status page.

     

    I see lots of criticals that the ISP needs to resolve. 

    Does the CBR show any front LED at the bottom or the 4 LEDs near the top of any odd behaviors here when this happens? 

     

    • bcfleischmann's avatar
      bcfleischmann
      Aspirant
      Aug 23, 2022
      I will once the website allows me. Should be soon.
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Aug 23, 2022

        Huh? You can't access the CBR web site?