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Forum Discussion

Freemaak's avatar
Freemaak
Guide
Aug 21, 2021

CBR750 Fails after firmware update

I recently updared the firmware on my Orbi CBR750 to the latest v4.6.3.6_2.0.48 update. I can no longer establish internet connectivity. Prior to updating my connection was fine with no issues. My ISP...
vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Aug 24, 2021

JJBabel 

can you please post the DOCSIS event logs + network logs here or DM me asap please

  • JJBabel's avatar
    JJBabel
    Guide
    Aug 24, 2021
    Cox is mine… I’m trying to get my logs
    • vkdelta's avatar
      vkdelta
      NETGEAR Employee Retired
      Aug 24, 2021

      did the problem happend AFTER update to 4.6.x FW or BEFORE upgrade?

      • JJBabel's avatar
        JJBabel
        Guide
        Aug 24, 2021
        Immediately after the firmware updated… I was never able to reestablish a connection with the ISP after it restarted
  • CJStephens's avatar
    CJStephens
    Guide
    Aug 24, 2021
    COX is my ISP. In my description in this thread
  • Wndrbread's avatar
    Wndrbread
    Guide
    Aug 24, 2021
    Cox Communications as well