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Forum Discussion
CBR750 Fails after firmware update
I recently updared the firmware on my Orbi CBR750 to the latest v4.6.3.6_2.0.48 update. I can no longer establish internet connectivity. Prior to updating my connection was fine with no issues. My ISP...
Exactly same problem. I spoke with tech support and was told they are aware of current situation with the Orbi CBR750. They said engineers will have a solution/fix for the problem by 8/27/21. At that time a new download will be provided to solve the problem.
I'm quite disappointed that i had to pay to speak with tech support about this, it seems like kinda a scam to have to pay to speak to someone about their issues.
I was on the phone with 2 different techs yesterday (8/24) for more than 2 hours. Nothing they suggested fixed my problem with my CBR750. I was told they would have to push it up the chain of supervisors and they would get back to me within 15-20 minutes, but they never called back. I called again and spoke with another technician this morning (8/25). He looked over my case regarding no internet connectivity and new exactly what was going on. He said many people with this model are having the same problem, eg., no internet connectivity. Netgear is aware of the problem and engineers will have a fix for the problem that you can download. This is expected to be available by 8/27. Hope this helps.
I'm having the same issue with my CBR750 (ISP Cox). We updated the firmware on Friday night and immediately afterward, the internet went out. We actually thought it was a Cox issue, so I called to schedule a tech to come out and the earliest they could send someone was Tuesday morning! Turns out that the Cox signal is coming through the coax perfectly. After learning this info, I called Netgear and was on the phone with tech support for 2 whole hours just to be told that the issue has been escalated to Cox and Netgear engineers (due to an issue with the firmware making the modem unable to receive Cox signals) and I need to wait 24-48 hours for a solution.
I work from home and today makes day #5 with no internet. This is unacceptable considering how much we spent on the Orbi cable modem + 2 satellites, and considering how much we spend on Cox. Someone needs to pay for the inconvenience this is causing all of us.
I just got a call from my neighbor. Her Orbi starting working again about an hour ago (8/25 4pm PDT). Just connected right up on its own.
For the record, we are in Las Vegas and have Cox Cable.
Unfortunatly, I am not at home, so I cannot confirm this with my own router. I will later tonight. But thought it would be a good idea to post here. If you router is off, you may want to turn it on and see what happens.