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Forum Discussion
CBR750 Fails after firmware update
I recently updared the firmware on my Orbi CBR750 to the latest v4.6.3.6_2.0.48 update. I can no longer establish internet connectivity. Prior to updating my connection was fine with no issues. My ISP...
I downgraded to the oldest firmware on the Netgear site for both CBR750 3.2.16.9 and RBS750 3.2.16.6 to find the same issue. Surprised it started working late afternoon 8/25 with no further action. Did Cox fix thier provisioning since Netgear did not release a firmware? I want to know how they fixed it so I can go yell at them about it...
I can confirm my neighbor was correct (see post above). My Orbi is now back online. Full strength.
The fix must have been on the Cox end since my Orbi (all of our Orbis actually) were offline. So they clearly changed nothing in the software after the problem started.
As to who's fault it is, I doubt we will ever know. I suspect that NG Support or Cox will not tell us. But who knows. Maybe they will fess up.
Hi all,
cox folks have updated config file and thats why we are seeing most of the units back to normal. (cox engg was helpful to work this our for us albeit it took some time to identify the issue)
Is anyone else still having issues getting modem online? If yes, we need CM MAC + Location (city, state) to see if the config has been deployed correctly in all the places.
- Vkdelta,
Thank you!
Take care 🙂 - Thank you for your work on this. I was able to get mine back up and running. It did take a little time though. My upload light was blinking forever after it connected and after about 30 min it went solid. But I am back online. Again thank you
- I truly hate to be the "a-hole" in this conversation....BUT.....I went to great lengths to secure internet as I am leaving town in roughly 12 hours. I talked with Cox and NG for most of the day yesterday, nobody gave any details to anything, just the usual "it's not our fault, please try plugging the modem into a different outlet" resolution....it's a joke! I am happy that everyone's equipment seems to be working now, but that's not an excuse for the customer service we have all received....I am now renting a panoramic wifi (for a fee) from cox which of course works....until I get home next week....sorry for the rambling, but better communication from NG and probably cox would have gone a long way....
Delta, please be more specific on what config file Cox needs to update in their different areas of service.
