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AnthonyL300's avatar
AnthonyL300
Aspirant
Sep 25, 2022

CBR750 has become a nightmare! Job at risk! Please help

I just recently moved and have my Orbi CBR750 set up straight from the wall with my coax cable attached to the Orbi is a Netgear Wax206 Access Point (I use for a separate network for my work computer)...
Troubleshooting
AnthonyL300's avatar
AnthonyL300
Aspirant
Sep 30, 2022

I have a faulty CBR750 and was granted after 3 weeks of problems a RMA Next Business Day and the shipping is waived so $0.00 cost they wanted me to fill out a PURCHASE CONTRACT and put my credit card info in as collateral if I don't send the faulty unit back. I have tried and I have made over 6-7 calls to get this issue fixed on top of the 3 weeks of constant calls all I get is "we have escalated this to the billing department" I tried 3 of my personal credit cards and I have even tried my mom's and fiance card and keep getting the same message. IT'S NOT OUR CARDS! ITS YOUR SYSTEM!!! Meanwhile I am literally going to lose my job because of this I have never in my life had 2 jump through hoops for a modem! Netgear tells me please wait I am on day 4 of being out of work straight and cannot go tomorrow because of this until I get married I am a single father of 3 boys who works from home! They have no care to fix this or send the CBR750 EVEN THO IT IS COMPLETELY FREE!!! IM NOT EVEN PAYING SHIPPING. Somebody please help me with a Corporate Number.