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DrRod's avatar
DrRod
Aspirant
Dec 12, 2022
Solved

CBR750 not connecting to internet

I had this exact issue this week when I did a factory reset on my CBR750 Orbi modem router. When I followed the Orbi app instructions, there’s a point in the process where they tell you to exit the a...
  • DrRod's avatar
    DrRod
    Dec 19, 2022

    No. Please see my first post on December 11th. I am replying to someone else’s problem with the same issue to let folks know how I was able to resolve it. Hopefully, when folks look it up and see this thread, it will help them resolve it more quickly.

DrRod's avatar
DrRod
Aspirant
Dec 19, 2022

My ISP is Xfinity.

No factory reset had been performed since my firmware update, which I did when I installed it this past summer. The router was brand new this summer when I installed it. When I did the factory reset, it said the firmware was up-to-date after I got it connected and checked. I didn’t use the wizard or the app; I just went direct to the router through the browser.

I do not own a PC, I use Mac.

I don’t remember the current firmware, but it is the most up-to-date.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 19, 2022

So are you still having problems getting the CBR to connect to the internet and ISP services? 

 

  • DrRod's avatar
    DrRod
    Aspirant
    Dec 19, 2022

    No. Please see my first post on December 11th. I am replying to someone else’s problem with the same issue to let folks know how I was able to resolve it. Hopefully, when folks look it up and see this thread, it will help them resolve it more quickly.