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Forum Discussion
CBR750 not connecting to the internet
The internet provider was doing some service on the main line and connection was lost for most of the day. When internet service resumed the Orbi would not connect to the internet. Xfinity claims t...
This is the router/modem combo. I’m trying to help out my parents. They’re in Florida and I’m not. I believe he said that he had the power off, tried resetting it from the back and still nothing.
I remembered on mine that I had to hard connect to the orbi with my laptop and then go to orbilogin.net. I just can’t remember what I did afterwards. We both have the same system.
Are they able to access it through a hardwired connection?
Is it a new unit? (if so, there's 90 days of free support through netgear)
Is the ISP able to ping it? If so, they can always send a reboot signal to it
No it’s a over a year old. I told him to try and hardwire it but I haven’t heard back from them. I’ll call them in the morning to find out their progress. I remember on mine that I had to use my mobile hotspot to get my laptop to work and then hardwire it to the orbi to do something to get it to work.