NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Heyrip's avatar
Heyrip
Guide
Dec 21, 2022

CBR750 now not working with Xfinity

I have CBR750 with one satellite, Xfinity is the ISP.  Worked great for more than a year until Xfinity "upgraded" their system in my area (Bellevue, WA) early November, then several times I had to un...
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Dec 21, 2022

Hi Heyrip, 

 

We are looking into the issue. Kindly send me a private message with the device serial number and MAC address. 

 

Regards,
Blanca
Community Team

  • Heyrip's avatar
    Heyrip
    Guide
    Dec 22, 2022

    Blanca, thanks for the reply.  How do I send a private message to you?

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Dec 22, 2022

      Select on her user name.

      • Heyrip's avatar
        Heyrip
        Guide
        Dec 22, 2022

        Thank you for your suggestions.  I was successful in sending a private message to Blanca.  Your first message was beyond my pay grade 😜 and I am not even at the problem location...I'm renting the place out and trying to solve the problem at a distance.  And now the CBR750 is not even connected--I'm having to temporarily rent a cable modem/router from Xfinity until this problem is solved.  Thanks again for your suggestions!

  • night64's avatar
    night64
    Aspirant
    Dec 23, 2022

    Having same issue from where I have to send message privately tell us here please .

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Dec 23, 2022

      Kindly send Blanca_O  a private message with the device serial number and MAC address. 

      FW version your using on the CBR as well. 

       

      night64 wrote:

      Having same issue from where I have to send message privately tell us here please .

       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Dec 24, 2022

        Unless there making changes to there services, the CBR does support 1Gb connections with ISPs. It can actually support well beyond 1Gb if you had 4 LAN ports all streaming at 900Mpbs all at once to saturate the connection over the coax line. 

         

        Someone at XF is lying to you.  

         

        cshep5528 wrote:

        So after 2 hours on the phone with Xfinity they told me that the orbi 750 doesn't work with 1gb internet. I downgraded to 800 mbps. Now I am stuck paying $30 more per month for slower internet.  I hate comcast.