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Forum Discussion
CBR750 now not working with Xfinity
I have CBR750 with one satellite, Xfinity is the ISP. Worked great for more than a year until Xfinity "upgraded" their system in my area (Bellevue, WA) early November, then several times I had to un...
Hi Heyrip,
We are looking into the issue. Kindly send me a private message with the device serial number and MAC address.
Regards,
Blanca
Community Team
Unless there making changes to there services, the CBR does support 1Gb connections with ISPs. It can actually support well beyond 1Gb if you had 4 LAN ports all streaming at 900Mpbs all at once to saturate the connection over the coax line.
Someone at XF is lying to you.
cshep5528 wrote:
So after 2 hours on the phone with Xfinity they told me that the orbi 750 doesn't work with 1gb internet. I downgraded to 800 mbps. Now I am stuck paying $30 more per month for slower internet. I hate comcast.
Just had a long conversation with Xfinity tech support--I was bumped up to a higher level of tech support. The lady I talked to could not have been more patient and helpful so kudos to her at Xfinity.
She said she has seen multiple reports of the CBR750 no longer working with Xfinity after Xfinity upgrades. In my case, what probably happened is during the Xfinity outage--which could have been for maintenance--Xfinity probably did some sort of update which made the CBR750 no longer compatible. She did not think it would ever work again unless Netgear corrects the problem, and she has no idea where that might stand. She did say Xfinity, by agreements with manufacturers, reports these issues so Netgear should be aware of the problem both from Xfinity and from people like us posting on this board.
Bottom line is unless Netgear works with Xfinity and can update CBR750 software/settings it will never work. I paid $500 for the CBR750 and one satellite and got 1.5 years out of something both Xfinity and Netgear said would work. I was about half year out of warranty with the CBR750. I'm screwed. Why should I ever buy Netgear again??? If I buy my own equipment again I'll look for a longer warranty. I don't really have a choice with Xfinity.
I told the Xfinity lady they should take down listing the CBR750 as compatible with Xfinity. I haven't checked, but she said it is no longer listed as compatible.
