CBR750 Orbi mode/router times out on trying to access a specific domain

Guru - Experienced User

Dec 06, 2021

bhiggs wrote:

What Firmware version is currently loaded?

V4.6.5.8, which is the latest, I believe.

Is Armor enabled on the CBR?

I don't believe so. It says to download the app to enable it. I have downloaded the app on my Android mobile, but when I try to login to the modem/router, for some reason it won't accept the admin login password. If that is the only way to enable Armor, then ...

You might need to setup the admin log in on the CBR if you have not done that already using the CBRs web page.

Is the domain www.dreamhost.com or https://webmail.dreamhost.com or a hosted web page that deamhost supports for you?

I'm not sure what you're asking. souheganvalleychorus.org is the domain in question, and it is hosted by Dreamhost. I have other domains hosted by them, and only souheganvalleychorus.org (all websites in that domain) seems to be exhibiting this behavior.

Yes this would be a hosted web page thats hosted by dreamhost.

Does this happen on all devices?

All devices within my home served by this router/modem.

Can you put a PC or a device in the CBRs DMZ and see if you can access the site? DMZ will be under Advanced Tab/WAN Setup.

bhiggs
Aspirant
Dec 06, 2021
Is Armor enabled on the CBR?

I don't believe so. It says to download the app to enable it. I have downloaded the app on my Android mobile, but when I try to login to the modem/router, for some reason it won't accept the admin login password. If that is the only way to enable Armor, then ...
You might need to setup the admin log in on the CBR if you have not done that already using the CBRs web page.
I figured out what I'd set for a password, and got into the app. But it seems to be very limited. I tried to enable Armor, and it only allowed me to choose a trial. When I did, it said "Failed to Subscribe"
I guess I'm not interested.

Does this happen on all devices?

All devices within my home served by this router/modem.
Can you put a PC or a device in the CBRs DMZ and see if you can access the site? DMZ will be under Advanced Tab/WAN Setup.
I went into Advanced Tab/Setup/WAN Setup, and the only item related to DMZ on that page is "Default DMZ Server", which is not set, and an IP of 192.168.1.0 . How do I put a device in the CBR's DMZ? Choose that option, and then set the IP address to that of the device in question?
- bhiggs
  Aspirant
  Dec 06, 2021
  I selected the "Default DMZ Server", and set the IP address to be the IP address of the device I'm currently using. After the Orbi finished updating its settings, I tried accessing souheganvalleychorus.org from this device. No response. In other words, no change.
  I reset the Default DMZ Server setting.
- bhiggs
  Aspirant
  Dec 06, 2021
  
  I set "Default DMZ Server, entered the IP Address of this device, and after the Orbi finished updating its settings, I tried accessing souheganvalleychorus.org again. Still no response.
  
  Are we getting anywhere?
  - FURRYe38
    Guru - Experienced User
    Dec 06, 2021
    Wow, figured the DMZ would have worked. Not sure what is blocking that site. I can get to it from both work and home.
    
    Can you ping that address from a command line?
    
    C:\Users\#####>ping souheganvalleychorus.org
    
    Pinging souheganvalleychorus.org [64.90.40.166] with 32 bytes of data:
    Reply from 64.90.40.166: bytes=32 time=23ms TTL=53
    Reply from 64.90.40.166: bytes=32 time=22ms TTL=53
    Reply from 64.90.40.166: bytes=32 time=23ms TTL=53
    Reply from 64.90.40.166: bytes=32 time=24ms TTL=53
    
    Ping statistics for 64.90.40.166:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 22ms, Maximum = 24ms, Average = 23ms
    
    What I get thru my system at home. Thought I dont have my CBR750 online currently.
    
    Are you using ISP DNS or custom DNS? Might try some custom DNS set on the CBR. Im using ISP DNS.
    
    You might reach out to NG support and see if they can help. This is a odd one for sure.

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CBR750 Orbi mode/router times out on trying to access a specific domain