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Cell phone constantly drops connection to RBS750
This is kind of weird, so bear with me. I have a RBR750 and a single RBS750. They are about 30' apart in a 1400sq ft house. . The RBR750 is in my home office at the far end of the housei and s conne...
Glad you got it working.
Please mark your thread as solved so others will know.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.
Has a full power OFF of the Orbi system for 5 minutes then back ON been performed in the FW update?
What happens if you turn OFF the RBS temporarily. Does the phone keep connected the?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Try setting CTS values to 2347.
Try disabling AX mode on the RBR and test.
Has a full power OFF of the Orbi system for 5 minutes then back ON been performed in the FW update? > No. There was nothing that said to do that. I guess if it was necessary, it would have been in the instructions?
What happens if you turn OFF the RBS temporarily. Does the phone keep connected the? >Good question. I will try that next and report back.
What channels are you using? Auto? >Auto on 2.4ghz, 48 on 5ghz. I did change 2.4ghz to channel 11
Try setting CTS values to 2347. >Done.
Try disabling AX mode on the RBR and test.> I'm going to hold off on this for now, since the make up of my networked devices seems to demand AX mode.
Bobfireman wrote:
Has a full power OFF of the Orbi system for 5 minutes then back ON been performed in the FW update? > No. There was nothing that said to do that. I guess if it was necessary, it would have been in the instructions?
This is a first troubleshooting test is all. Please try this.
What happens if you turn OFF the RBS temporarily. Does the phone keep connected the? >Good question. I will try that next and report back.
What channels are you using? Auto? >Auto on 2.4ghz, 48 on 5ghz. I did change 2.4ghz to channel 11
Try setting CTS values to 2347. >Done.
Try disabling AX mode on the RBR and test.> I'm going to hold off on this for now, since the make up of my networked devices seems to demand AX mode.
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The latest:
I upgraded the firmware. That alone did not fix the problem, but did seem to increase the speed through the router.
I unplugged the satellite, so I could confirm that the cell phone was only connecting to the router, and the problem did not re-occur. This seems to confirm that the issue was with the satellite.
I then unplugged the router for 5 minutes and then restarted everything. I got a message that the satellite needed a firmware upgrade, so I did that, and then unplugged it for several minutes (at least 5).
Turned everything back on, and got a bit worried because the satellite kept going offline, with the ring light being blue for several minutes then "pulsing" white, and then back to blue. Eventually, that behavior stopped, and so far the network is back up and stable.
I have not resorted to disabling AX mode, since the array of devices I have on my network need that mode to operate well. Since the problem has been relieved, I don't see a need to do it now, but will keep it in mind if future problems come up.
Thanks for your help!