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Forum Discussion
mirage_man
Sep 29, 2020Guide
Chamberlain MYQ Orbi752 won't connect
Recently upgraded to a new mesh Orbi 752 system and all is working well except I can't get it to connect with my Chamberlin garage door opener MYQ. I know this is an issue resulting from the fact that...
- Oct 22, 2020Wouldn't you know it but Chamberlain support had a fix!
Apparently the issue was using the Android app to try to connect. They showed me a work-around using a web interface to authenticate the network.
Here's what I did..
#1) Go through steps to update wifi settings via control panel on opener itself. (push and hold rectangular button until led button lights turn off on unit. Then push yellow round button 3 times. Rectangular button will blink blue.)
#2) Go to wifi settings in phone and myq opener should be visible. Select it. Let it connect.
#3) Open a browser on phone. Type in "setup.myqdevice.com" and enter. It will open a web interface for setting up the wifi. Follow prompts and it should work. It did for me and I was even able to leave AX mode enabled as well as go back to regular wpa2.
mirage_man
Oct 22, 2020Guide
I'll give that a shot next. Turning of AX mode did not work.
And to a address a previous comment.. My old asus router worked fine. It wasn't until upgrading to the orbi that it became an issue.
And to a address a previous comment.. My old asus router worked fine. It wasn't until upgrading to the orbi that it became an issue.
FURRYe38
Oct 22, 2020Guru - Experienced User
What browser are you using? There should be some input value boxes to the right side of that screen. 64 will be seeing in two boxes. Change this to 2347.
Try a different browser?
Try disabling AX mode if you have tried this as well.
- mirage_manOct 22, 2020GuideI found it. I didn't scroll over far enough apparently. I changed the values and am going through the myq update wifi settings procedure now. Will post results shortly.
- mirage_manOct 22, 2020GuideChanging those values to didn't work. ☹️
- FURRYe38Oct 22, 2020Guru - Experienced User
Ok so temporarily, disable WPA settings on the RBR. Set to open. Then see if the device will connect. IF not, Set back to WPA and TPIK and see, then try WPA2 and AES only.
If the devices will not connect at all, seems this device maybe incompatible with Orbi AX...