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Chromebooks refuse to join Orbi WiFi 6 network (AX6000)
I just configured my new WiFi 6 Orbi AX6000 (RBR850 + RBS850), and my Lenovo C330 units (x2) fail to join the network. All of my other devices connect and perform without issue (mostly Apple device...
We have a fix! My Chromebooks are finally connected.
1. Login to orbilogin.net.
2. Click ADVANCED Tab, on a far left panel click on ADVANCED option and then select Advanced Wireless Settings under it.
3. Change the CTS/RTS value to 2347 then click APPLY button to save the settings.
4. Then, try again connecting your Chromebook to the wifi network.Note: After I did this it did not work right away. I forgot the network on the Chromebook and restarted the computer than tried to connect and bam I'm connected to the Orbi. Keep you posted if I have any drops but working as of now.
Do the books connect if you temporarilly disable WPA security on the RBR? Re-enable WPA2 and AES only after testing this.
What channels are you using? Auto? Try setting manual channel 1.
What happens if you disable AX mode?
- Just tried a few more things—starting with disabling AX (it would be nice if the Obi app supported the ability to do this). Chromebooks still refuse to connect.
Then I effectively started from scratch:
-Changed SSID
-Set encryption to None
-Disabled AX
-Rebooted router
My Chromebooks were able to see the new SSID; however, attempts to join result in the same behavior.
I haven’t played around with my channels yet. 2.4GHz is set to Auto, while 5GHz is set to 48.
At some point I’ll get around to contacting both Lenovo and Netgear support. I’m wondering if there’s just a compatibility issue with Orbi and the network cards in these particular Chromebook models.Ok, If there not connecting with AX and WPA disabled, then there is a compatibility issue. I presume it's with the WiFi adapter drivers with in these books.
I would start with Lenovo first. You can collect debug logs if you want to during the attempted connect with the book by going to 192.168.1.1\debug.htm and starting the logging process. Then attempt to connect one of the books to the system. After it fails. Select the Save Logs button. Have these ready for NG to review.
Open a ticket here:
https://www.netgear.com/mynetgear/registration/login.aspx
Afix the logs to the ticket.
As a last-resort test, you may want to factory reset the router and see if that clears up any incompatibility.
