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Forum Discussion

LameGoose's avatar
LameGoose
Tutor
Dec 05, 2019
Solved

Chromebooks refuse to join Orbi WiFi 6 network (AX6000)

I just configured my new WiFi 6 Orbi AX6000 (RBR850 + RBS850), and my Lenovo C330 units (x2) fail to join the network. All of my other devices connect and perform without issue (mostly Apple device...
  • Eroach's avatar
    Eroach
    Apr 07, 2020

    We have a fix! My Chromebooks are finally connected. 

     

    1. Login to orbilogin.net.
    2. Click ADVANCED Tab, on a far left panel click on ADVANCED option and then select Advanced Wireless Settings under it.
    3. Change the CTS/RTS value to 2347 then click APPLY button to save the settings.
    4. Then, try again connecting your Chromebook to the wifi network.

     

    Note: After I did this it did not work right away. I forgot the network on the Chromebook and restarted the computer than tried to connect and bam I'm connected to the Orbi. Keep you posted if I have any drops but working as of now.

     

     

     

fangruoyuan's avatar
fangruoyuan
Guide
Mar 11, 2020

Hello, please check your wifi is in secured mode(wpa wpa2) if it is in open mode, i think the chromebook will refuse to connect. I have the unsecured satellite wifi issues for my rbk852.

Eroach's avatar
Eroach
Guide
Mar 11, 2020
Yeah I tried everything. Turning off security. Also tried WEP, WPA2, and WPA3. Also tried turning AX mode off.
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Mar 11, 2020

    Did you try and disable AX mode while leaving the wifi security open? 

    Seems like a problem with the Chrome book and NG FW if the chrome book won't even connect with security turned off. 

     

    I would open a support tickect with NG and Google and see if something can be done. The wifi drivers between the Chrome book and Orbi AX needs to made compatible. 

    Eroach wrote:
    Yeah I tried everything. Turning off security. Also tried WEP, WPA2, and WPA3. Also tried turning AX mode off.

     

    • Robsrit's avatar
      Robsrit
      Aspirant
      Mar 12, 2020

      Have you solved this?  I have the exact same issues at my house.  I took a Netgear Nighthawk offline and replaced with the Orbi WiFi 6.

      Since then the Chromebook will not attach.  With the recent work/school from home initiative I need these online.  Any update would be apreciated.

       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Mar 12, 2020

        Did you try and disable AX mode while leaving the wifi security open as a quick test? Re-enabled WPA2 after testing the chrome book

         

        I would open a support tickect with NG and Google and see if something can be done. The wifi drivers between the Chrome book and Orbi AX needs to made compatible. 

        Robsrit wrote:

        Have you solved this?  I have the exact same issues at my house.  I took a Netgear Nighthawk offline and replaced with the Orbi WiFi 6.

        Since then the Chromebook will not attach.  With the recent work/school from home initiative I need these online.  Any update would be apreciated.