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Solved
Chromebooks refuse to join Orbi WiFi 6 network (AX6000)
I just configured my new WiFi 6 Orbi AX6000 (RBR850 + RBS850), and my Lenovo C330 units (x2) fail to join the network. All of my other devices connect and perform without issue (mostly Apple device...
We have a fix! My Chromebooks are finally connected.
1. Login to orbilogin.net.
2. Click ADVANCED Tab, on a far left panel click on ADVANCED option and then select Advanced Wireless Settings under it.
3. Change the CTS/RTS value to 2347 then click APPLY button to save the settings.
4. Then, try again connecting your Chromebook to the wifi network.Note: After I did this it did not work right away. I forgot the network on the Chromebook and restarted the computer than tried to connect and bam I'm connected to the Orbi. Keep you posted if I have any drops but working as of now.
Can you share how you've setup the other router with your existing Orbi 6 setup? I'm in the same boat and trying to get something working that can support my childrens chromebooks.
If you have your prior router you can try this. Set up the prior router for AP mode, use same SSID name and PW on it as you have on the Orbi AX. See if you can get the chromebooks to connect to it. If you can, turn off the 2nd router leave the RBR online. See if the chromebooks switch to the Orbi AX signal at all. You might have the AX mode disabled on the RBR during this process.
If not, NG will need to look into this. I recommend those seeing this problem, please file a support ticket here: