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Forum Discussion
Solved
CLIENTS STOP CONNECTING AT 6PM EACH NIGHT
MODEL: RBRE960 (AXE11000) Hello! I have an odd situation with my new ORBI RBRE960 system. I have 3 SSID's...HOME, GUEST, GATE. The GATE Wi-Fi is being beamed to a gate where a wireless keypad...
Hey TC,
Thanks for writing. I was able to get it figured out. Turned out to be an inline coupler that might be the problem. I tested the two legs of ethernet cable using a cable tester and initially, wires 1 and 2 didn't appear to be connected, with wires 3-8 working as expected. I swapped out the coupler and it all came back up and online. I hate it when I make assumptions about stuff like this thinking it "should" be working. Once again, lesson learned.
Because I assumed that the physical portion of this setup was OK, I focused on the software and other aspects of the setup. Boy is my face red 🙂
Thanks again for your time and help and have a good weekend!
So you say you have 3 SSIDs broadcasting - Home, Guest, and Gate. Does this correlate to Regular Network, Guest Network, and IoT Network? Trying to figure out where the GATE SSID is being generated.
Are you running SPC (Smart Parental Controls)? If so, could you have those devices (Wireless Keypad and Eufy Floodlight) in a group that is turning off access at 6PM every night? If they are not already - you would want to move them into the "Always On Device List" group.
If you are not running SPC - can you see the GATE SSID broadcasting after 6PM? (Trying to determine whether the SSID is going away, or something else that may be controlling the Keypad and Floodlight is intervening.
- Hey TC,
Thanks for writing. The satellite is a self-contained system that generates its own WiFi and SSID. It is just plugged into my router directly. Both the HOME and GATE SSID's are on the same subet. The GATE WiFi does have an interface, but the manufacturer suggested at time of purchase, not to mess with it. Havent been in it yet, but I think it is time to at least take a look.
I checked parental controls and I've not activated that feature. However, after selecting the settings options within PC, and then pressing pause (even though it is not enabled), it claims "Oops! You've reached your device limit. You've discovered a premium feature. Upgrading to Smart Parentsl Controls-Premium will let you add more than 20 devices on a single profile." I do have 38 devices connected, but these are the only two devices I've seen having this issue.
Yes, last night I went to the gate around 730PM and did see the SSID being broadcast but was unable to connect to that SSID. Just a strange phenomenon.
Appreciate your time and feedback! Hey TC,
Thanks for writing. I was able to get it figured out. Turned out to be an inline coupler that might be the problem. I tested the two legs of ethernet cable using a cable tester and initially, wires 1 and 2 didn't appear to be connected, with wires 3-8 working as expected. I swapped out the coupler and it all came back up and online. I hate it when I make assumptions about stuff like this thinking it "should" be working. Once again, lesson learned.
Because I assumed that the physical portion of this setup was OK, I focused on the software and other aspects of the setup. Boy is my face red 🙂
Thanks again for your time and help and have a good weekend!