CM1150v + Orbi RBK752 - Wifi and Wired Connection Issues

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cbassins wrote:

Hi,

 

I just purchased a Netgear CM1150V cable/telephone modem along with an Orbi RBK752 Mesh system for my Xfinity service.  I had Comcast activate the modem.

 

I was able to get an internet connection up and running, so I connected the Orbi and followed the instructions to set that up. 

The router/satellite setup seemed to work and I was able to change the network name/password.

 

Afterwards, I ran an ethernet connection from the router to my Netgear ethernet switch, which provides hard-wired connections throughout my house.

 

I'm having several issues:

1.  My hard-wired connections don't seem to connect to the internet at all.  I know this because I went to "orbilogin.com" admin site and saw that the MAC address of my desktop computer (along with other devices) was not listed in the connected devices.

 

2.  The Orbi app on my phone can't seem to find the Orbi devices.  I'm able to 'connect' to the network with my cell phone, but the internet connection doesn't work.

 

3.  Certain devices will connect to the new network like my printer, my desktop's WiFi adapter, my wireless Roku stick, but other devices like the cell phones, MacBook, and AppleTV won't connect to the network. 

 

 If anyone is able to provide ideas/suggestions, I would appreciate it.  I'm thinking maybe some of the settings aren't configured appropriately.

 

My Xfinity service is 600MB.  I'm also not sure if my prior internet standard was IPv4 or if the WiFi network security type would affect anything?

 

Thanks in advance for your time.

 

 

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What Netgear switch are you using? 

Are all WIFI devices working or some? Sometimes, after install, it's good to forget the networks on the WIFI devices, and rejoin, especially if using the same SSID name. 

What router are you referring to that the switch is connected to, Orbi or Internet?