Hi All!
I appreciate everyone taking a quick read of this, and seeing where I can begin. I subscribe to a gigabit internet package, however, I'm typically receiving 300-500mbs, at the router, however, once in a great while, I'll get 900+gbs. Always seems to work great when the technicians arrive, and they always say: You won't actually get 900, you should be happy with 600, or it's your custom setup and I should use stock. I don't know if I have a line problem, a hub problem, or a hardware problem. I'm hoping to learn what to look for when internet speeds are terrible so I have evidence to show the technician.
What happens: I'll usually notice slow internet, then do the speed test within the Orbi, confirm slow speeds, then I've made it a habit of checking directly against the modem *Hardwired, just to eliminate a variable. It's usually faster, but I think it's because the Okta Speed test (BuiltIn) uses a different server than the one I select manually on my computer.
Hardware:
Netgear CM1200
Netgear Orbi AX6000 (3-pack)
Cable Matters CAT8 1ft between router and modem (Same Results with CAT6A, CAT6, or CAT5E)
Spectrum 1GB internet package.
Can anyone help me read the modem diagnostics to know if there is something that stands out?
Sorry, the logs are only a few hours long, I had to do a hard reset of the everything with the tech here.
Thank you for all of your help!
Startup Procedure |
Procedure | Status | Comment | Acquire Downstream Channel | 441000000 Hz | Locked | Connectivity State | OK | Operational | Boot State | OK | Operational | Security | Enabled | BPI+ | IP Provisioning Mode | IPv4 Only | ipv4Only(0) |
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Downstream Bonded Channels |
Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Correctables | Uncorrectables | 1 | Locked | QAM256 | 1 | 441000000 Hz | 9.1 dBmV | 43.3 dB | 0 | 0 | 2 | Locked | QAM256 | 2 | 453000000 Hz | 9 dBmV | 43.1 dB | 0 | 0 | 3 | Locked | QAM256 | 3 | 459000000 Hz | 9 dBmV | 43 dB | 0 | 0 | 4 | Locked | QAM256 | 5 | 471000000 Hz | 8.9 dBmV | 43 dB | 0 | 0 | 5 | Locked | QAM256 | 6 | 477000000 Hz | 9 dBmV | 43.1 dB | 0 | 0 | 6 | Locked | QAM256 | 7 | 483000000 Hz | 9.1 dBmV | 43.1 dB | 0 | 0 | 7 | Locked | QAM256 | 8 | 489000000 Hz | 9.2 dBmV | 43.2 dB | 0 | 0 | 8 | Locked | QAM256 | 9 | 495000000 Hz | 9.2 dBmV | 43.2 dB | 0 | 0 | 9 | Locked | QAM256 | 10 | 501000000 Hz | 9.3 dBmV | 43.2 dB | 0 | 0 | 10 | Locked | QAM256 | 11 | 507000000 Hz | 9.3 dBmV | 43.2 dB | 0 | 0 | 11 | Locked | QAM256 | 12 | 513000000 Hz | 9 dBmV | 43 dB | 0 | 0 | 12 | Locked | QAM256 | 13 | 519000000 Hz | 8.9 dBmV | 42.9 dB | 0 | 0 | 13 | Locked | QAM256 | 14 | 525000000 Hz | 8.6 dBmV | 42.8 dB | 0 | 0 | 14 | Locked | QAM256 | 15 | 531000000 Hz | 8.5 dBmV | 42.7 dB | 0 | 0 | 15 | Locked | QAM256 | 16 | 555000000 Hz | 8.1 dBmV | 42.4 dB | 0 | 0 | 16 | Locked | QAM256 | 17 | 561000000 Hz | 8.1 dBmV | 42.4 dB | 0 | 0 | 17 | Locked | QAM256 | 18 | 567000000 Hz | 7.7 dBmV | 42.3 dB | 0 | 0 | 18 | Locked | QAM256 | 19 | 573000000 Hz | 7.5 dBmV | 42.1 dB | 0 | 0 | 19 | Locked | QAM256 | 20 | 579000000 Hz | 7.4 dBmV | 42.1 dB | 0 | 0 | 20 | Locked | QAM256 | 21 | 585000000 Hz | 7.5 dBmV | 42.1 dB | 0 | 0 | 21 | Locked | QAM256 | 22 | 591000000 Hz | 7.6 dBmV | 42.1 dB | 0 | 0 | 22 | Locked | QAM256 | 23 | 597000000 Hz | 7.7 dBmV | 42.1 dB | 0 | 0 | 23 | Locked | QAM256 | 24 | 603000000 Hz | 7.8 dBmV | 42.2 dB | 0 | 0 | 24 | Locked | QAM256 | 26 | 609000000 Hz | 7.7 dBmV | 42.1 dB | 0 | 0 | 25 | Locked | QAM256 | 27 | 615000000 Hz | 7.7 dBmV | 42.1 dB | 0 | 0 | 26 | Locked | QAM256 | 28 | 621000000 Hz | 8 dBmV | 42 dB | 0 | 0 | 27 | Locked | QAM256 | 29 | 627000000 Hz | 8.2 dBmV | 42.1 dB | 0 | 0 | 28 | Locked | QAM256 | 30 | 633000000 Hz | 8 dBmV | 42 dB | 0 | 0 | 29 | Locked | QAM256 | 31 | 639000000 Hz | 8.1 dBmV | 41.9 dB | 0 | 0 | 30 | Locked | QAM256 | 32 | 645000000 Hz | 8.2 dBmV | 41.9 dB | 0 | 0 | 31 | Locked | QAM256 | 33 | 651000000 Hz | 8.4 dBmV | 41.9 dB | 0 | 0 | 32 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
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Upstream Bonded Channels |
Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power | 1 | Locked | ATDMA | 73 | 5120 Ksym/sec | 17600000 Hz | 37.5 dBmV | 2 | Locked | ATDMA | 74 | 5120 Ksym/sec | 24000000 Hz | 39.3 dBmV | 3 | Locked | ATDMA | 75 | 5120 Ksym/sec | 30400000 Hz | 40.5 dBmV | 4 | Locked | ATDMA | 76 | 5120 Ksym/sec | 36800000 Hz | 40.8 dBmV | 5 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV | 6 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV | 7 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV | 8 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
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Downstream OFDM Channels |
Channel | Lock Status | Modulation / Profile ID | Channel ID | Frequency | Power | SNR / MER | Active Subcarrier Number Range | Unerrored Codewords | Correctable Codewords | Uncorrectable Codewords | 1 | Locked | 0 ,1 ,2 | 25 | 662000000 Hz | 9.2 dBmV | 41.5 dB | 1108 ~ 2987 | 88772375 | 76351701 | 571 | 2 | Not Locked | 0 | 0 | 0 Hz | 0 dBmV | 0.0 dB | 0 ~ 4095 | 0 | 0 | 0 |
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Upstream OFDMA Channels |
Channel | Lock Status | Modulation / Profile ID | Channel ID | Frequency | Power | 1 | Not Locked | 0 | 0 | 0 Hz | 0 dBmV | 2 | Not Locked | 0 | 0 | 0 Hz | 0 dBmV |
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Extended Upstream Transmit Power |
Enable Extended Upstream Transmit Power |
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Current System Time:Mon Feb 15 17:04:38 2021 |
System Up Time:01:32:34 |
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Time | Priority | Description | Mon Feb 15 16:57:34 2021 | Notice (6) | CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=38:94:ed:07:28:58;CMTS-MAC=00:01:5c:7e:6c:58;CM-QOS=1.1;CM-VER=3.1; | Mon Feb 15 16:57:12 2021 | Notice (6) | CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=38:94:ed:07:28:58;CMTS-MAC=00:01:5c:7e:6c:58;CM-QOS=1.1;CM-VER=3.1; | Mon Feb 15 15:52:23 2021 | Notice (6) | CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=38:94:ed:07:28:58;CMTS-MAC=00:01:5c:7e:6c:58;CM-QOS=1.1;CM-VER=3.1; | Mon Feb 15 15:51:59 2021 | Notice (6) | CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=38:94:ed:07:28:58;CMTS-MAC=00:01:5c:7e:6c:58;CM-QOS=1.1;CM-VER=3.1; | Mon Feb 15 15:48:18 2021 | Notice (6) | CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=38:94:ed:07:28:58;CMTS-MAC=00:01:5c:7e:6c:58;CM-QOS=1.1;CM-VER=3.1; | Mon Feb 15 15:48:04 2021 | Notice (6) | CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=38:94:ed:07:28:58;CMTS-MAC=00:01:5c:7e:6c:58;CM-QOS=1.1;CM-VER=3.1; |
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